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Asus X54C-RB92 Troubleshooting

This is the troubleshooting page for the Asus X54C-RB92.

Computer Dies Easily ¶ 

Computer powers down quickly after charging.

Faulty Battery ¶ 

If the computer turns off after disconnection of the adapter, the battery is most likely faulty. A reason for this may be due to the declined use of battery supporters. Despite the Li-on battery for the Asus computer, the battery is “self-discharge” and damages the battery memory.

To fix this:

a. remove Li-ion battery and directly use power supply to charge

b. Please remove all portable external devices, such as USB, memory card, internet cable, HDMI, and CD-ROM

c. expand partition of hard drive or memory

ASUS Battery Support

Faulty Adapter Cable ¶ 

If the adapter is plugged in and the computer still dies, this may indicate an adapter cable problem. To fix this:

a. Please check whether connector of adapter is loose or not

b. check whether there is any damage on adapter cable

Adapter Cable Support

Audibility issues ¶ 

No sound when audio is played through the computer or volume bar is frozen.

Asus X54C-RB92 has audibility issues where the device loses its function of controlling the speaker volume.

Error in Device Manager ¶ 

Open Start, enter Device Manager, and select it from the list of results. Under Sound, video, and game controllers, select and open your sound card . Select the Driver tab, and select Update Driver. If Windows doesn't find a new driver, look for one on the ASUS website and follow the instructions.

If those steps didn't work, try uninstalling your audio driver : open Device Manager, right-click (or tap and hold) the audio driver, and select Uninstall. Restart your device and Windows will attempt to reinstall the driver.

If that didn't work, try using the generic audio driver that comes with Windows as following: In Device Manager, right-click (or tap and hold) your audio driver > Update driver software... > Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select High Definition Audio Device, select Next, and follow the instructions to install it.

Wrong Audio Enhancement Setting ¶ 

Go to Start, enter Sound, and select Sound Control Panel from the list of results.

On the Playback tab, right-click (or tap and hold) the Default Device and select Properties.

On the Enhancements tab, select the Disable all enhancements check box and try to play your audio device.

If that doesn't work, select Cancel and, on the Playback tab, select another default device (if you have one). Select the Disable all enhancements check box, and try to play audio again. Do this for each default device.

ASUS Audio Enhancement Support

Lack of Wi-Fi connection ¶ 

Wi-Fi stopped working after the first update and could no longer use their device in public areas or at home.

Malfunctioning Wi-Fi Card ¶ 

To fix this:

Turn off your router for 1 minute and turn it back on.

Wi-Fi Card Support

Loose Ethernet Cable Port ¶ 

To fix this:

A. Connect the ethernet cable to the laptop.

B. If the ethernet cable is securely placed into the port and the internet is still not functioning properly, a new ethernet cable may be needed.

Wireless Function Activation ¶ 

Make sure the wireless function is activated on the laptop so internet may be utilized.

To fix this:

A. Make sure whether the wireless function is activated

Turn on/off wireless function by hotkey Fn + F2

B. Check whether the wireless network device in Device Manager is abnormal

[Start] -> [Control Panel] -> [Device manager] and check whether the Internet Interface card appears with exclamation mark

C. Enter [Network and Sharing Center] for troubleshooting

No excalamation mark on Device Manager means normal working of internet card. It might be caused by system setting or other internet facilities

[Start] -> [Control Panel] -> [ Network and Sharing Center] -> check basic network information

If there is either exclamation mark or 'X' , you can click and conduct troubleshooting for Internet issue in Windows.

ASUS Wifi Support

Keyboard and touchpads are unresponsive ¶ 

Asus X54C-RB92 Hotkeys and touch-pad are not working and inoperative

Malfunctioning hotkeys ¶ 

If the hotkeys are not working then it is best to install a new driver.

To install new driver:

A. Go to the [Control Panel] and click on [Device Manager]

B. Click Keyboards in the new window to open the list of keyboards below it

C. Right click on the listed keyboard and click [Properties]

D. In the new window, click the [Driver] tab and then click [Uninstall]

E. When the driver has finished uninstalling, click [OK] and close any opened windows

F. Reboot the computer, after the laptop has rebooted, the keyboard driver should reinstall by itself.

There is also a Asus support page that includes some an alternative way to fixing more specific problems

Issues with touchpad ¶ 

The touchpad is inoperative and fails to communicate with the laptop.

To fix this:

This will require new system updates for the drivers as well as tools to their latest versions. These updates include ATK Package, Smart Gesture, USB Charger+, Audio, Bluetooth, Wireless LAN, LAN, Graphics, Card Reader. As well as some other drivers and BIOS updates. All of these Updates and how to install them are included in this link below.

Drive will not read discs ¶ 

DVD-Writer optical drive is unable to read or write the discs.

Crashes while loading discs ¶ 

To fix this:

A. Update the BIOS to the latest version and try again.

B. If updating the BIOS does not help, try better quality discs and try again.

C. If the problem still exists, contact your local service center and ask an engineer for assistance.

Issues reading disc after updating Windows software ¶ 

To fix this:

A. If the external drive is missing from the Device Manager, look for an entry called [Initio Combo Device Class]

B. Click on the “>” next to it and right-click on Initio Default Controller and click Disable to turn it off

C. Right-click on it again and click Properties

D. Click on the Driver tab that pops up and click on Uninstall to uninstall the drivers

E. Unplug the external drive from the USB ports and Fully shut down your computer

F. With the computer powered off, plug in the external drive to the USB ports. Then, restart the computer.

Issues with the built-in camera and webcam ¶ 

The camera is reported in use by another program, and the webcam software will not open.

The built-in camera could not be found in the Device Manager ¶ 

To fix this:

A. Press Windows key + C to show the Charms bar

B. Type “Troubleshooting” and click Troubleshooting under Settings

C. Type “Hardware Troubleshooter” in the search option

D. Click on Hardware Troubleshooter to run the troubleshooter.

E. If the issue still remains, install the latest driver from the Asus website.

The pre-installed webcam software will not open ¶ 

To fix this:

A. Click on the Start menu

B. Click on the Asus folder

C. Select the LifeFrame icon

If that does not work, hold down the fn button (next to the control button) and press the V button.

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