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Asus X502CA-BCL0901D Troubleshooting

This troubleshooting guide will help you diagnose problems with the Asus X502CA-BCL0901D laptop.

Maximum Battery Life is Shortening ¶ 

Longevity of battery is shortening, resulting in more frequent charging.

Overcharging ¶ 

When any lithium ion battery (found in most devices) is continually charged without needing it, the battery will be damaged over time and eventually lose charge capacity.

Normal Wear and Tear ¶ 

Over time the battery will lose its ability to hold charge as effectively as once before. Click HERE (LINK to be) for battery replacement guide.

Broken or Cracked Screen ¶ 

Screen glass is broken/warped, but no signs of image distortion, discoloration, or absence of display.

Dropping Laptop and/or Blunt/Pinpoint Force to Screen ¶ 

Physical damage to laptop can result in a cracked screen. If all screen functions of laptop are intact, screen glass may be replaced.(LINK to be)

Heat Damage to Screen ¶ 

Screen can be replaced (LINK to be) if heat damage affects screen function.

Screen Will Not Turn On ¶ 

Black Screen/No display.

Loose or Deteriorating Connection From Laptop to Display ¶ 

Connections from laptop to display are stressed whenever the lid of the laptop is opened or closed. Over time wired connections may become worn and cause display to flicker or go black. Repairs should be done by a professional.

Screen Brightness Setting is too Low ¶ 

Turn up your screen brightness. (LINK to be)

Keyboard is Unresponsive ¶ 

Keystrokes are not registering on laptop.

Keyboard/keys are broken ¶ 

Normal use or damage can cause keyboard and/or individual keys to break. For a guide to replacing keys click HERE. (LINK to be)

Keyboard is Disconnected From Display ¶ 

Sometimes the entire keyboard is unresponsive. In this case, it is likely the keyboard has become disconnected from its display. Click HERE (LINK to be) for a guide to replacing this connection.

Webcam Sees Nothing ¶ 

Webcam does not turn on.

Webcam is Disabled/Disconnected ¶ 

This laptop comes with a camera (at the top of the display) and webcam technology. Often times the user disables the webcam, and it needs to be re-enabled (LINK to be) to function.

Webcam Lens is Broken ¶ 

Inspect the webcam at the top of your screen. If crack(s) can be seen replace (LINK to be) camera lens.

Laptop is Heating Up ¶ 

Laptop gets extremely hot during use and/or causes overheat protection to turn the laptop off.

Fan/Vent is Clogged ¶ 

Within the laptop is a fan that cools its interior and a vent and filters out hot air. When either the fan or vent become clogged the laptop may heat up. For a guide to cleaning the fan and vent click HERE. (link to be)

Fan is Broken ¶ 

If laptop is hot and a fan noise cannot be heard, it is likely the fan has failed. The fan will need to be replaced (LINK to be) before use of the laptop can be resumed.

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