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Asus Q504UA-BHI5T13 Troubleshooting

This troubleshooting page will help you diagnose problems with the Asus Q504UA.

The ​computer​ ​ will not turn on and load the operating system resulting in an error message.

This issue may be a result of improper installation of Windows. Consider reinstalling to potentially resolve the issue. If Windows was re-installation and the computer still won't boot, a new hard drive may be needed.

To check to see if the battery is operating properly, plug into the laptop and charge overnight, perhaps the battery is dead. If this seems to not be the case, check the wires to the charger to make sure there is no fraying. If there are no problems with the wires, purchase a new charger. Be sure to check the new charger by charging the laptop overnight. If the laptop still will not turn on, a new battery may be needed.

Sound does not come from speakers.

Try to turn up the volume using the buttons on the keyboard or going into the settings.

Check to make sure the headphones are plugged all the way in. If you hear sound from the headphones, but not from the computer speakers, then it may be an issue with the hardware. You may need to replace the speakers.

If sound does not come from the headphones or the computer, then it may be a driver issue. You can download the correct drivers here: https://www.asus.com/us/Laptops/Q504UA/H...

The computer is not responding to commands.

Overheating can cause the computer to freeze. Make sure the fan is clean and well ventilated. If it is still overheating, then the heat sink may need to be replaced.

Make sure your drivers are updated. Try performing a disk check on your computer to update and fix the corrupted drivers.

Make sure your software is updated. If it is still causing issues, then you may need to uninstall the software and reinstall it.

The computer feels hotter than normal.

Poor ventilation can cause the laptop to overheat. Make sure the laptop is on a flat, hard surface to ensure proper ventilation.

The heat sink and fan may be clogged with dust. This can block airflow, causing the laptop to become very hot. The laptop will need to be taken apart in order for the dust to be removed.

If the heat sink is clean, but the computer is still overheating, the heat sink may need to be replaced.

The computer is slow to respond to commands.

If there is trouble with loading specific programs within the computer, right click the bottom task bar with your mouse and click ' Start Task Manager'. Once in Task Manger, close out any foreign or "unwanted" programs such as anything taking up a large amount of memory or resources.

The hard drive could be outdated and need to be replaced. This means it has exceed the life expectancy of, on average 4-5 years.

There are too many active programs in the computer, therefore some need to be closed out or deleted. The current RAM is not enough to support updated software. RAM may need to be added or programs may need to be deleted.

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