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Laptop Won't Turn On
I pushed the power button and nothing happens. No start up sounds are heard, and no lights come on, from either the screen or the laptop itself.
It is possible that your battery has died and needs to be recharged. This is normal after extensive use. Simply plug in your charger into your laptop and the wall and let it charge for 10 minutes before trying to turn it on.
Make sure the battery is completely in the laptop. The battery is located on the back of the laptop near the hinge. Once you make sure it is firmly in place, then try to turn the laptop on again. If you are unsure of how to remove the battery, please view our Battery Replacement Guide.
Check to make sure the charger is free of debris and the wire is free of kinks. Then when you plug the charger in check to see if the charging light is lit. It is located under the touchpad with a picture of a battery above it. If it still isn't charging then your power cord may be faulty.
Faulty DC Power Jack
The power jack on your laptop may be faulty. To test for a faulty jack, try to charge the laptop with another power cord. If the charging light (the light located at the under of the touchpad with a battery symbol above it) isn’t lit, then the DC power jack is faulty.
Computer Won’t Recognize Wi-Fi
There is no Wi-Fi icon in the bottom right of the task bar.
Laptop is In Airplane Mode
If there is an airplane icon in the bottom right of the task bar, then left click on the icon and then turn off airplane mode.
Wi-Fi Turned Off
If there is a red X on the Wi-Fi icon, left click on it and click on the Wi-Fi icon to turn on the Wi-Fi.
Out of Date Wi-Fi Drivers
Go to the Asus webiste and download the correct Wi-Fi drivers.
Failing Wi-Fi Card
If there is no Wi-Fi icon under the menus mentioned above, and there are no Wi-Fi options under your computer’s settings; the Wi-Fi card needs to be replaced. If you do not know how to remove the Wi-Fi card, please read our Wi-Fi Card Replacement Guide.
My laptop is getting uncomfortably hot.
There are many different types of batteries, and almost as many schools of thought on battery upkeep and life span, but a generally accepted fact is that batteries are not meant to be stored at 100% charge, or 0% charge. If you tend to keep the charger plugged in all the time, never actually using the battery, you can expect to kill the battery eventually this way; you’re storing the battery when it’s full, essentially. Bad batteries don’t just give out fast, they can also generate lots of heat. You can avoid this on a new laptop by using it on battery when it’s fully charged, or if your laptop has a replaceable battery, you can purchase a new one. If you don't know how to remove the battery, please view our Battery Replacement Guide.
Failing Cooling System
Most laptops are “bottom breathers”, meaning that they intake their cooling air from the bottom. This makes sense, as heat rises, however if you sit in a position, or have the laptop in a position that it can’t intake enough cool air or if you have the intake ports blocked, that can cause a heat problem. If you suspect this to be the cause of your overheating issue, try and use your laptop on a flat and level surface.
Keyboard Not Working
You are typing on your keyboard, but nothing comes up on the screen.
Dirt Build Up
One of the most common reasons why a keyboard won’t work is because crumbs or dust get stuck under the keys. This can easily be fixed by getting a can of compressed air and spraying it in between the keys. You can also gently shake the keyboard to release stuck crumbs.
If you have spilled something on your keyboard, you can use a warm soapy cloth to clean up sticky residue. Simply pop off the non-functioning key cap and wipe as much of it away as you can without harming the key switch. Be sure to not directly pour the water on the keyboard and instead dampen the cloth first.
Perhaps the issue lies not within the physical keyboard, but within the software which allows the computer to interpret whatever you are typing into characters on the screen. The first step to overcome this would be to shut down your computer and then restart it. If this does not work, then the ribbon cable needs to be reconnected. If you do not know how to remove the keyboard, please view our Keyboard Replacement Guide.
If you are in desperate need of a keyboard and yours is not functioning, you can easily find a USB desktop keyboard which allows a keyboard to wirelessly communicate with your computer. All you have to do is plug in the USB into your computer, turn the keyboard on and start typing away.
Touchpad Not Working
My laptop is turned on but when I try to move the pointer using the touchpad, nothing happens.
It is possible that you have accidentally disabled the touchpad through a keyboard command. To make sure that your touchpad is enabled, search your computer for device manager. Once you click on this, it should open a new window with all of the devices your laptop interacts with. Expand the “Mice and other pointing options” section and right click on the mouse that appears. You should see either enable or disable. If you see enable, click on it and the touchpad should now work. If you see disable, your touchpad was never disabled in the first place.
In order to regain control over the touchpad, first restart your computer to see if that fixes the problem. If this does not fix the problem, you need to open up the laptop and reconnect the ribbon cable.
If you are in desperate need of a pointer and your touchpad is not working, you can simply purchase a wireless mouse which allows the mouse to communicate with the computer through a USB thumbdrive. Simply plug the USB into the computer, turn on the mouse and you’ll be able to navigate your screen.
Blue Screen of Death
My laptop crashed to a blue screen!
Run a scan for malware. Certain malware can dig deep into Windows systems, and get its hands on sensitive files that can cause system instability. It’s recommended you scan your computer for malware to ensure buggy and malicious software isn’t causing it to crash.
Out of Date Drivers
An incorrect or outdated hardware driver can lead to crashes. It’s recommended you download the latest drivers for your computer from the manufacturers website and install them. You can also boot the computer into Safe Mode. In Safe Mode, Windows only loads the base essential drivers; if a driver you’ve installed is causing Windows to crash and Blue Screen, it shouldn’t in Safe Mode. You can work on the issue from in this mode, narrowing down which driver is causing the issue.
Blue Screens can also be caused by faulty hardware within your computer, such as a failing hard drive or bad RAM. Try testing your computer’s memory for errors or defragmenting your hard drive. If you do not know how to remove the RAM or hard drive, please view our RAM Replacement Guide or our Hard Drive Replacement Guide.