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Asus Chromebook Flip C100P Troubleshooting

This page will help you troubleshoot problems with your Asus Chromebook Flip C100P laptop.

Battery Fails To Charge ¶ 

Chromebook is unable to charge/is not powering on.

Faulty Power Adapter ¶ 

Make sure that the power adapter is plugged in, and check if the light on the adapter is on or not. If the adapter is plugged in and the light is off, the adapter is broken. Purchase a new one for replacement.

Faulty Battery ¶ 

If the adapter is plugged in and the light is on, then the adapter is functioning properly. If the battery is still low after a couple hours of charge, then the battery is faulty. See the replacement guide on how to switch out the battery.

Touchscreen Not Responding ¶ 

The touchscreen on the Chromebook won't respond.

Dirty Touchscreen ¶ 

Wipe off the touchscreen with a clean cloth.

Faulty Touchscreen ¶ 

Perform a hard reset by holding down the power button and refresh key (top row, fourth key from the left [arrow going in a circle]) for ten seconds.

Device Does not Connect To The Internet ¶ 

The Chromebook will not recognize your Wi-Fi.

Faulty Driver ¶ 

If other devices connect to your Wi-Fi but not your Chromebook, search for "Asus C100P" to the official website to install the Internet driver.

Audio Does Not Work ¶ 

You have trouble hearing sounds from the Chromebook.

Faulty Driver ¶ 

If you can't hear any sound even with your own headphones, your audio driver may be faulty, go search "Asus C100P" to the official website and install the audio driver.

Faulty Headphones ¶ 

Check if different headphones work with the device. If this doesn't work, make sure the headphones are fully plugged in and make sure the sound output is set correctly.

Faulty Speaker ¶ 

Make sure sound is not muted and make sure the sound output is set to speakers

Keys/Keyboard Not Responding ¶ 

Specific keys or the entire keyboard of the Chromebook won't respond.

Faulty Brightness and/or Volume Keys ¶ 

Check the settings and see if you are at the upper or lower limits of these keys. Adjust accordingly.

Faulty Keys ¶ 

If there are only a couple of keys that don't work, gently pull them out using a key-pull and replace them.

Faulty keyboard ¶ 

Turn the Chromebook off and on. If this doesn't work, reset the Chromebook. Hold down the power button for five seconds to turnoff the Chromebook, then press the power button to turn it on again. When the sign in screen appears, press the Ctrl, Shift, Alt, and R keys at the same time. A message that reads “Your device will be reset into its original factory state. All local files and media will be erased. Would you like to continue?” will appear. Click Reset and a message that says “Powerwash in Progress” will appear. After the Powerwash has completed, the Chromebook will reboot.

Camera Not Functioning ¶ 

Camera isn’t functioning/Chromebook gives a “no camera found” message.

Faulty Camera ¶ 

Turn the Chromebook off and on. If this does not work, check if the camera functions in a different application, such as Skype. If it does, simply uninstall the application the camera doesn’t work on and reinstall it.

After attempting both the solutions above, reset the Chromebook. Hold down the power button for five seconds to turnoff the Chromebook, then press the power button to turn it on again. When the sign in screen appears, press the Ctrl, Shift, Alt, and R keys at the same time. A message that reads “Your device will be reset into its original factory state. All local files and media will be erased. Would you like to continue?” will appear. Click Reset and a message that says “Powerwash in Progress” will appear. After the Powerwash has completed, the Chromebook will reboot.

Bluetooth Not Functioning ¶ 

Can’t connect to Bluetooth/Can connect, but Bluetooth keeps dropping.

Faulty Bluetooth ¶ 

Turn Bluetooth off and on. If this does not work, make sure your device is supported (supported devices include Keyboards, Mice, Speakers, Headphones, and Headsets) and make sure you’ve entered the correct Bluetooth PIN. This problem might also be remedied by closing any browser tabs and apps you're not using.

Bluetooth Interference ¶ 

After attempting all the solutions above, move the Bluetooth device away from other wireless devices and move the Chromebook into a closer vicinity with the Bluetooth device.

Touchpad Not Responding ¶ 

The touchpad on the Chromebook won't respond.

Dirty Touchpad ¶ 

Wipe off the touchscreen with a clean cloth.

Faulty Touchpad ¶ 

Turn the Chromebook off and on. If this does not work, press the escape key multiple times. If all else fails, perform a hard reset by holding down the power button and refresh key (top row, fourth key from the left [arrow going in a circle]) for ten seconds.

10 Comments

My chrome book won't turn on. We have had it 10 months. 6 mo late it did turn on? Once again now I let the power goes all the way down and it will not turn on again. I talk to a friend who is having the same problem. Both are asus chrome book 10.1" touch screen. Any suggestions?

Catherine Placek - Reply

My niece's brand new Chromebook flip appears to have an issue where she tries to start using it, she can log in and that's about all, if she tries to use it the screen will go to black then pop back on...it won't run a program...any suggestions???

Christie Gustafson - Reply

Powerwash it and rell me what happens

Braydon Gibson -

When my battery hits 60% my Asus Chromebook Flip C100P just shuts off immediately. Then I have to plug the power back in and it starts working again.

Ellis Malave - Reply

I have same issue. Any assistance would be appreciated.

Steven -

Try to cold reboot (Power+Refrsh) or Powerwashing it.

Braydon Gibson -

I also have this same issue. :*(

Ryan Sawhill Aroha -

Any solution. Mine does this too. It went from 8+ battery life to maybe 2hrs. It’s just over 1 year old.

Raphael Kepinski -

I also experience random shutdown. The first time I experienced it was when I was working with external hard drive. since then, it shuts down when 1) it has 40~50% battery 2) it is playing 3d game 3) it is plugged with usb device which draws some power e.g. external hdd or cell phone. I suspect some defect in powering part.

Park Seongyong -

My ASUS C100P Chromebook touch screen is unresponsive. I was using it and it just quit responding. Tried hardware reset (Power+Refresh) and upon restart it worked for about thirty seconds and quit. Repeated attempts= unsuccessful. Moved on to PowerWash, again, unsuccessful. is it possible something inside became disconnected? Should I attempt tp open it up and look?

John - Reply

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