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Causes
The screen may be black if an external display is plugged into the device.
- Restart the device by holding the power button until the power LED indicator turns off. Then press the power button to turn the device back on.
- Unplug all external devices from the device, if the screen turns on, navigate to Settings -> Device -> Displays. From here, you can change the display setting to match your desired screen layout.
Chrome OS may have failed to load the driver, or the screen needs a power cycle to detect touch inputs.
- Turn off the Chromebook. Hold down the Refresh button and tap the Power button. Release Refresh when it starts up.
- Remove dirt or oils, these can cause unresponsiveness
- Go to Settings > About Chrome OS > Check for updates to ensure the driver is up to date
- Unplug any mice, keyboards, or USB-C hubs to rule out hardware conflicts
The device itself may not turn on due to a faulty battery.
- Verify the power LED indicator turns on after pressing and holding the power button for 2-5 seconds. If the device does not power on, try powering on with the charger plugged in.
- Verify the issue is not the charger itself by trying another USB-C cable.
- Ensure the battery is not swollen.
Asus Chromebook C425TA-DH384
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