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Astro A50 2016 Troubleshooting

This page will help diagnose problems with the Astro A50 2016. It was released in 2016.

Microphone has static/feedback when on ¶ 

When using the microphone on the headset, there is a constant buzzing noise in the background. There also could be an echo of either game or chat sound

Audio settings out of proportion ¶ 

Increase or decrease the game volume using the knob on the back of the right earmuff. Control the ratio of chat to game volume using the buttons on the side of the right earmuff. The programmed audio settings may be incorrect, so see the update firmware section.

Microphone placement ¶ 

The microphone is picking up sound from another set of speakers, creating an echo or feedback loop when it is turned on. Move the mic farther away from the headset’s speakers or turn the volume down to fix this issue

Damaged Speaker ¶ 

The headset’s speaker(s) might be damaged or broken. See the guide here on how to replace them.

Firmware not updated ¶ 

The device firmware may be outdated. Download the latest version of the firmware from the official website and follow its instructions to update your headset’s firmware.

Headset does not turn on when button is pushed ¶ 

Pressing the power button on the headset does not turn it on despite the headset being fully charged

Headset out of battery ¶ 

The base station may not be charging the headset. Make sure the base station is plugged in and that the charging indicator LED is green. Place the headset in the base station so that the metal pads on the bottom of the headset touch metal pads on the base station. If LED indicator does not turn on, see the guide here on how to replace the base station’s motherboard.

Base and Headset not paired ¶ 

Align the microphone with the mic slot on the left side of the base station, then place the headset in the base station so that the metal pads on the bottom of the headset touch metal pads on the base station. The battery status indicator LED will be on when the pairing is complete.

Base station in incorrect mode ¶ 

There is a switch on the side of the base station which toggles between PC and Console mode. Make sure the switch mode corresponds with the platform you are using. The Xbox One base station is incompatible with the PS4, so make sure the base station is for the right console.

Firmware out of date ¶ 

The device firmware may be outdated. Download the latest version of the firmware from the official website and follow its instructions to update your headset’s firmware.

No sound ¶ 

The headset will turn on but no sound comes out of its speakers.

Headset out of battery ¶ 

The base station may not be charging the headset. Make sure the base station is plugged in and that the charging indicator LED is green. Place the headset in the base station so that the metal pads on the bottom of the headset touch metal pads on the base station. If LED indicator does not turn on, see the guide here on how to replace the base station’s motherboard.

Damaged Speaker ¶ 

The headset’s speaker(s) might be physically damaged or broken. See the guide here on how to fix or replace them.

Faulty battery ¶ 

Your headset might have a short battery life or turn off randomly and need its battery replaced. See the guide here on how to replace the headset’s battery.

Inadequate charging time ¶ 

Charge the headset to at least 80% before use to prolong battery life. Also consider charging after every gaming session. If there are still problems with battery life, consider replacing the battery. See the guide here on how to replace the headset’s battery.

Can’t connect to Wifi ¶ 

The headset or base station cannot communicate with each other or the console/PC

Wifi is off ¶ 

Your wifi router or modem might be malfunctioning and not be broadcasting correctly. Double check that your wifi is working and contact your service provider if you have issues getting it online.

Out of Range ¶ 

Your headset might be outside the recommended range of the receiver. Reconnect the headset to wifi by moving within 15 ft of the transmitter.

Broken Transmitter ¶ 

If your wifi is working and your headset is within range, your transmitter might be broken. Consider replacing your headset or base station motherboard. Click here for a guide on replacing the base station motherboard or here for a guide on replacing the headset motherboard,.

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