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Amazon Echo Show Troubleshooting
This troubleshooting page will help you to diagnose problems with the Amazon Echo Show First Generation, released June 28, 2017. It can be identified by model number MW46WB.
- Unresponsive or Flickering Screen Display
- Distorted Audio
- Top Buttons Not Working Correctly
- Device Will Not Charge
- Device Not Connecting to Wireless Internet
- Camera Not Turning On
The screen does not turn on or displays bars when turned on.
If the screen does not turn on, the device might need to be charged. Plug the Power Adapter into an available outlet and connect the Power Adapter to the device.
Bars might display on the screen if the screen is too bright. To fix this, swipe down on the top of the screen and navigate to Brightness. Lower the screen's brightness by moving the blue bar/white circle closer to the smaller sun symbol, on the left. Disabling Auto Brightness might fix the issue as well.
The touch capability of the Echo Show is made possible by the use of infrared LED lights that border the screen. Particles blocking this light may lead to difficulties sensing touch. Use a soft cloth and designated electronic screen cleaner to clean the screen, and make sure there is nothing blocking the screen edges!
If you have reassembled the device after moving the motherboard or the screen, only to find the device turned on but the screen remains blank, it’s possible that the internal power cables have not been properly realigned. Follow the last part of our guide to make sure you connect both parts correctly when reinstalling the screen.
The Echo Show is a relatively simple device in that it does not contain many components. Through the process of elimination, the parts that are proving faulty may be narrowed down quite simply. If the Echo Show does not turn on after the previous options, it is likely that the motherboard needs to be replaced.
Your Echo Show may be affected by stronger nearby devices, such as a computer or a printer. Move the echo away from these devices and reboot your Echo Show by holding the power button for 30 seconds.
Sometimes all a machine needs is a good restart to get it functioning like intended. Unplug your Kindle if it is currently charging and reboot your Kindle by holding the power button on the bottom of the device for 30 seconds.
The "touch screen" sensation is created by a grid of infrared LED lights and receptors above the display screen. When your finger breaks the grid at a certain point, a touch is registered in the device. It is possible that the circuit board in charge of this function is faulty, and needs to be replaced.
The audio is muffled, hard to hear, or not working.
Sometimes, the audio might be accidentally turned off when the device is first purchased. Swipe down on the top of the screen to access Settings. Click on the Settings icon and scroll down to Sounds. From there, you can adjust your volume level.
Listening to music or audio on high volume can sometimes cause damage to the speakers. The speakers might need to be replaced if the audio is crackly or makes a popping noise. Follow this guide to learn how to replace broken speakers.
While unlikely to happen, the cables connecting the speakers to the rest of the device may disconnect internally, leaving you with no audio coming from one or both of them. Follow the first half of this guide to visually confirm the speakers need to be reattached.
The buttons do not respond when pressed.
Putting too much pressure on buttons can cause them to become jammed. If the buttons do not respond when pressed, they are stuck and need to be replaced. Use this guide to replace broken buttons.
The device does not charge when connected to the charging cable.
Charging cords might become frayed or loose over time. As a result, the device might not charge. Make sure the charging cable is firmly connected to a power source as well as the Amazon Echo Show. Consider purchasing a new Power Adapter if the Amazon Echo Show refuses to charge.
If the device does not charge even after the above steps are tested, the motherboard might be the cause. Follow this guide on how to replace the motherboard.
The device does not connect to available WiFi networks, even though it is within range.
Ensure the device's WiFi is turned on. Swipe down to access Settings. From there, select WiFi. Select a nearby network and tap on it to connect. Some WiFi networks are password protected, so make sure you have the correct password if this is the case.
Instances like power outages to too many devices linked to the network can impair the Echo Show's ability with connecting to a nearby WiFi Source. Restart the router or modem by turning the power off. Push the Amazon Echo Show's power button on your device to turn it off. Turn your router and the Amazon Echo back on. If the device still does not connect to WiFi, consider purchasing a new router or modem.
If the camera is not working on the Amazon Echo Show, it might need to be replaced. Follow this guide to do so.