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Amazon Echo Show Troubleshooting
This troubleshooting page will help you to diagnose problems with Amazon's Echo Show, released May 2017.
- Echo Will Not Power On
- Screen is Frozen
- Buttons Not Responding
- Echo Show Will Not Connect to Wi-Fi
- Screen Has Lines and/or Dead Pixels
Echo Will Not Power On ¶
The echo show is unresponsive and shows no sign of powering on.
Faulty Power Adapter ¶
Ensure that the power adapter is plugged in. If you are sure the main logic board is working and that the adapter is plugged in and there is no power, then the adapter is faulty. Consider purchasing a replacement adapter.
Faulty Motherboard ¶
The echo show is a relatively simple device in that it does not contain many components. Through the process of elimination, the parts that are proving faulty may be narrowed down quite simply. If the echo show does not turn on after the previous options, it is likely that the motherboard needs to be replaced.
Screen is Frozen ¶
The screen is no longer responding to input.
The Screen is Dirty ¶
The touch capability of the echo show is made possible by the use of infrared LED lights that border the screen. Particles blocking this light may lead to difficulties sensing touch. Use a soft cloth and designated electronic screen cleaner to clean the screen, and make sure there is nothing blocking the screen edges!
Echo Requires a Restart ¶
Sometimes all a machine needs is a good restart to get it functioning like intended. Unplug your Kindle if it is currently charging and reboot your Kindle by holding the power button on the bottom of the device for 30 seconds.
LED Circuit Board is Faulty ¶
The "touch screen" sensation is created by a grid of infrared LED lights and receptors above the display screen. When your finger breaks the grid at a certain point, a touch is registered in the device. It is possible that the circuit board in charge of this function is faulty, and needs to be replaced.
Buttons Not Responding ¶
The buttons on the echo show will not respond and/or they appear to be broken/missing.
Faulty Buttons ¶
If none of the buttons are responsive, consider cleaning them or even purchase replacements.
Echo Show Will Not Connect to Wi-Fi ¶
The device shows no sign of recognizing/connecting to the desired network.
Wi-Fi is Not Enabled (Snooze) ¶
Verify that the echo show is not in snooze mode and is able to connect to local networks.
Router and/or Modem Issues ¶
If you still cannot connect to Wifi, you may be experiencing problems with your router and/or modem. First turn off the Echo Show, then turn off your router and/or modem. After 30 seconds, turn your router and/or modem back on, and attempt to connect through your Echo Show. If you still cannot connect, there may be issues with your service provider.
Screen Has Lines and/or Dead Pixels ¶
Some of the pixels on the screen are black and/or there are visible lines on the screen.
Interference From Foreign Devices ¶
Your Echo Show may be affected by stronger nearby devices, such as a computer or a printer. Move the echo away from these devices and reboot your Echo Show by holding the power button for 30 seconds.
Faulty Screen ¶
If the lines remain after moving away from interfering devices, it is likely that the screen is faulty and needs to be replaced.