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The device will not turn on and does not respond to commands.

The power cord may not be plugged in correctly, so ensure that it is completely inserted into the adapter port of the echo. The USB should also be correctly inserted inside of the 9W power adapter. Make sure that the power adapter is plugged into a working outlet. Press the action button, and see if it responds.

Something may be wrong with the power cord itself. Check the power cord for any exposed or frayed wires, if found, replace the power cord.

The device will not connect to Wi-Fi. A connection is indicated by the light ring showing solid blue.

Your device may be too far from the Wi-Fi router; try moving the echo closer to the source. other devices( such as microwaves, baby monitors, and other wireless devices) may be causing interference, move the Echo away from these sources.

Make sure that the password being entered is the correct password and that is being entered correctly; most passwords are case sensitive.

The problem may be stemming from your Wi-Fi router. Try rebooting your router by turning it off for 30 seconds, and turning it back on. Reconnect the echo to the Wi-Fi once it is restored. This will disconnect any devices currently connected to the Wi-Fi.

If the echo is still not connecting, it may be an internal issue. Follow this guide to replace the motherboard.

The echo will not pair to the Bluetooth device. Streaming and other Bluetooth functions will not work.

Ensure that your device is within 30 feet of the echo or it will affect the communication between the devices.

If your device supports Bluetooth connections, be sure that the Bluetooth settings are on. Then try to pair with the echo.

Check your device’s Bluetooth settings to see if it is connected to the echo dot. If not, say “Alexa, pair” and select the Amazon Echo from the settings to connect.

If Bluetooth still will not connect, there may be a problem with the motherboard. Follow this guide to replace the motherboard.

After saying a command, alexa says that she cannot complete the command or did not understand the command.

Be sure to say your command clearly and at a reasonable volume. Also, make sure that there is not too much background noise, as it can hinder Alexa’s ability to understand and respond.

Make sure the device is at least 8 inches from walls and other objects. The device may be experiencing interference from other wireless devices; move them away from these sources.

Rephrase your command in simpler terms. The more simple the command, the more likely the echo will have the correct response.

The echo wakes up without having been commanded.

Check your echo dot for the command triggers. If there are too many, then Alexa may begin to respond to outside noise.

The echo may be responding to other background noise. Try relocating the echo to a more quiet location.

Try resetting your echo by pressing and holding the ‘microphone off’ and ‘volume down’ button until the light ring turns orange and then blue again. The light ring will turn on and then off again, and orange once more, allowing you to restart the echo setup.

4 Comments

Great work guys! Information really helpful related to Amazon Echo Dot 2nd generation. These are common problems any one can face at any time. Wi-Fi, Bluetooth connectivity issues are coming in echo devices. But every problem resolution at iFixit.

Thanks a lot!

Mike Aldin - Reply

Light does not turn on at all

Robert Joseph Lopez - Reply

Consistently hears incorrectly, seems it cannot distinguish between B & D. Really annoying!

NanaMari Howard - Reply

Good job! Thanks for posting this article. As all these issues are common which occurs in Alexa Echo devices. I have faced many issue on my Echo 1st generation device. When i bought my 2nd Generation Echo device then the first problem which i have faced was “Alexa Error 10:2:12:3:1” but now it’s solved and I’m enjoying it.

Sofia Charlotte - Reply

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