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Alienware 17 R2 Troubleshooting

This troubleshooting page will help you diagnose problems with the Alienware 17 R2.

Computer is Overheating ¶ 

"You have a problem with your computer overheating."

Dust in Fans and Vents ¶ 

Cleaning the dust in the fans or vents of your Alienware can be the simplest way of keeping the computer from overheating. View this guide to know how to correctly clean your fan and vents.

Faulty Cooling Fan ¶ 

One reason for your Alienware 17 R2 over-heating, could be a faulty cooling fan. High temperatures are a symptom of broken cooling fans. To replace your cooling fan, follow this guide for assistance.

Blank or Pixelated Screen ¶ 

One of the main problems that can cause a blank or pixelated screen is a cracked screen. Follow this [http://guide|guide] to replace your screen.

Computer Will Not Power On ¶ 

"Alienware is not charging or showing life when it is connected to a power source."

Faulty Power Adapter ¶ 

Make sure that the power adapter is plugged in properly and the charging light is on. If the power adapter is properly plugged in and the charging light does not some on, then the adapter is faulty. If the adapter may be faulty, the you will need to consider purchasing a new power adapter.

Faulty Battery ¶ 

If the laptop only powers on when it is connected to the power adapter, regardless of the charging time, then you probably have a faulty battery. To replace the battery, follow this guide.

Failure to Read CD and DVD ¶ 

"Your CD port is not reading or ejecting disk properly"

Dirty Hardrive ¶ 

One reason for a faulty CD Port could be because it is not clean. Dust and debris can gather in CD Port and cause the Port to not eject the CD properly or read the disk. To learn how to clean the CD Port in your Alienware properly, view this guide.

Broken or Defective Optical Drive ¶ 

If you have already cleaned your CD Port and there is still a problem reading and ejecting your CD or DVD, then there could be a problem with your optical drive. If the problem is with your optical drive, then you can follow this guide to replace your broken or faulty optical drive.

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