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Alcatel OneTouch Evolve Troubleshooting

Released October 2013, the Evolve measures just 4.7 inches tall, 2.5 wide, and 0.4 inch wide. The Evolve has a soft-touch matte black design on the back with a 5-megapixel back camera. It runs on the Android 4.1 Jelly Bean operating system with a custom Android overlay that brings uniqueness to the phone.

Device Won’t Power On ¶ 

Screen remains dark despite pushing buttons to power on and plugging into a charger.

Incorrect Charger ¶ 

Android phones use a Micro-USB charger, make sure the one you are using is compatible with your device.

Not Enough Charge ¶ 

Plug in your phone for 10 minutes and attempt to power on. A phone will not power up if it doesn’t have enough battery life from the battery being completely drained.

Phone Defect or Bad Battery ¶ 

If your phone still won’t power on after the above steps you may have a defective battery. See a retail location for replacement options. Review the Alcatel OneTouch Evolve Battery Removal guide when replacing battery.

Camera Won’t Focus, Debris on Lens, or Lens is Cracked ¶ 

The camera attempts to focus on the image you wish to capture, but will focus on the obstruction on the lens instead. This is most likely caused by debris on the screen, a cracked lens or water damage.

Clean Lens ¶ 

See Alcatel OneTouch Evolve Camera Replacement guide on how to disassemble the phone to access the interior lens of the camera. Clean the debris from lens with a microfiber cloth. Follow the procedure to reassemble the camera unit.

Cracked Camera Lens ¶ 

If the camera is cracked, a replacement camera should be installed. Purchase a new camera unit and follow the instructions in the Alcatel OneTouch Evolve Camera Replacement guide on how to replace this component.

Water Damage, Condensation, or Bad Seal ¶ 

If there is condensation, the camera lens will appear to be foggy. See Alcatel OneTouch Evolve Camera Replacement guide on how to disassemble the phone to access the interior lens of the camera. Clean with a microfiber cloth. If there is water damage or evidence of a bad seal, purchase a new camera unit and follow instructions in the guide on replacing the camera.

Error Message: Invalid SIM ¶ 

Phone displays message “Invalid SIM” when trying to make a call or send a text message. Error message will be displayed in red font on the device home screen.

No SIM Card ¶ 

You may not have a SIM card in your device. Visit a retail location for your service provider and purchase a new Sim card. Have this card activated by your provider. Follow the Alcatel OneTouch Evolve Sim Card Replacement guide on how to replace a SIM card.

Deactivated SIM Card ¶ 

Visit a retail location for your service provider and purchase a new Sim card. Have this card activated by your provider. Follow the repair Alcatel OneTouch Evolve Sim Card Replacement guide on how to insert a SIM card.

Phone Won’t Hold a Charge ¶ 

Phone has a very short battery life or the phone won’t charge when plugged into charger.

Defective Charger ¶ 

It is possible that you have the wrong charger or a defective charger. There may be frayed wires in the charger for various reasons that would cause it to no longer provide power to the phone. Purchase a Micro-USB charger for your android device.

Defective Charger Port ¶ 

A defective charging port can block the flow of energy from the charger to the battery. When this happens, and the doubt of a defective charging cord has been eliminated, the defective port needs to be replaced.

Frozen Phone ¶ 

Phone becomes unresponsive during use of device, phone won’t respond to the menu buttons or the power down button being pressed.

Software Not Up to Date ¶ 

Phone freezing can occur when the device is not up to date with the most recent software.

Follow the Steps Below to Update Your Phone:

1. Click the Settings button on your list of apps.

2. Scroll down to the System section

3. Click on “About Phone”

4. Click on “System Update”

5. Click on “Check for Software Updates"

Install any updates necessary.

Malicious Software Installed on Phone ¶ 

It is possible that there is software installed that could be causing your phone to freeze. To repair your device, you will need to back up all contacts, pictures and music before performing a factory reset. Follow the instructions below to perform the data back up and factory reset:

Data Backup

1. Click the settings icon on your list of apps.

2. Scroll down to the Personal section.

3. Click on “Backup and Reset”

4. Click the checkbox “Backup my data”

Factory Reset

1. Click the settings icon on your list of apps.

2. Scroll down to the Personal section.

3. Click “Backup and Reset.

4. Scroll down to “Factory Data Reset” and click that menu option.

5. Click “Reset Phone” at the bottom of the screen.

Master Reset Required ¶ 

If your phone remained frozen, follow the next 3 options.

Reset Device

Hold down the power button, located on the top right side of the phone, and select power down. Allow the phone to remain powered down for a few minutes in case of overheating.

Hard Reset Device

Hold down the power button and the home button for one second and select power down. Allow the phone to remain powered down for a few minutes in case of overheating.

Master Reset

Follow the instructions in the Alcatel OneTouch Evolve Battery Removal guide to remove the battery. Wait one minute and re-insert the battery.

After you reset your phone and it is functional again, follow the steps above to back up your data to avoid data loss in the future.

23 Comments

I can't record music from my computer to phone there is no files shown or open can this be fixed

Willie Synagogue - Reply

Video has extreme static. I record my husband's band, and all videos are static... Help, this is my 2nd phone, same problem as 1st Alcatel One Touch.

Lisa Pleasure - Reply

Forgotten my password

Henry Michel - Reply

when i am trying upgrade my phone in 3 step computer frozen !! how can fixed

shhona - Reply

"Cant connect to the camera" error.. please help

Ada - Reply

also me my camera cant connect

assasincounter -

Why won't my alcatel one touch allow updates or apps?

Janice Drennen - Reply

I can not download any games

Asia Harris -

I can't download any games

Asia Harris -

my phone is big it alcatel onetouch it does charge but it is finish I turn on it wont come on I try think take a batter out but the tag said I cant take it out so it took it of how I take the batter out who play gta add me lengend_killer_tf

jeremiah - Reply

When I press the button that searches for a system update on my phone all it says is "Error happens. Last error is AUTHENTICATION". How do I fix this?

William Sparks - Reply

Phone is on but screen is blank even after battery removal. Please help me!

Viola Kekua - Reply

I can't move apps to my sd card always says moving.

Charmiqua Patterson - Reply

I cant open facabook longer when i open facebook my phones get automatically restart . what would i do help me pls.

patao.ave - Reply

Help me plss

patao.ave -

my phone says that my phone wont update because it has a root access thingy. idk what that is idk what it wants me to do.. but i cant update it and it wont keep a charge for longer thank four hours. i know it said i may have the wrong charging cord or it may be defective but i used my daughters brand new one that she got for her phone. same one as mine and it still wont hold a charge longer than four to five hours. so is it just my battery????

stellaortega259 - Reply

Am GLAUBEN from Tanzania my phone doesn't come on its just end up with alctatel logos (Alcatel onetouch then smart move.what should I do help me please

GLAUBEN mwaitebele - Reply

Mu screen is blurry.it did not get wet.help

Rebecca lujan - Reply

My alcatel screen is blurry.it did not get wet

Rebecca lujan - Reply

My sim card won't stay in the slot. I push it in and then it get ejected.

Ben Amini - Reply

I want to know to change my micro of alcaltel one touch evolve?

Réginald Mondésir - Reply

My Alcatel Fierce 4 has no sound

Lynn Seymore - Reply

I can't get pass mobile data my next button wont click over

latonya - Reply

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