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Acer C720-2848 Chromebook Troubleshooting

These are some of the common issues the device may face.

Battery Will Not Charge ¶ 

My computer is plugged in but the battery isn’t charging.

The Chromebook won't hold a charge when plugged in and does not turn on when unplugged.

Broken Cables ¶ 

Check all power cables for wear and tear. Ensure that cables are plugged in.

Drained Battery ¶ 

Plug laptop into outlet and charge it for 3-4 hours. The laptop should turn on and operate normally. If the laptop does not start up, you may need to replace the battery.

Undetectable Issue ¶ 

Sometimes devices have problems that aren't quite clear as such restarting the device may fix them. To do this, a user must complete a hard reset. Begin by turning off the device. Afterwards, hold down the refresh button and then power button. Releasing the keys will restart the device.

Too Many Files ¶ 

If and only if restarting does not work, perform a ‘powerwash’. This will delete extra files on the device, making it like new. Restart the device and sign in. Click on your account photo, then hit settings . At the bottom, select advanced. There should be a section called “powerwash” Select powerwash to open a box to select restart to then enter in some account information. Follow the remaining steps to restart the device. Once completed, check to see if the problem has been resolved.

Defective Charger ¶ 

If the former processes does not solve the issue, there could be a problem with the wire that charges the device. Shop at a local or online retailer to find a replacement and be sure to hold onto the receipt or understand the return policy if the replacement is not the solution.

Web Pages Will Not Load and Error Messages are Given ¶ 

Instead of loading web pages, the device displays the phrase “aw snap!” and you get an error message

Too Many Tabs Open ¶ 

One of the easiest solutions to this problem is to simply close the browser tabs and windows. To do this, near the top of the screen you will find what appear to be multiple files with various titles which correspond to different web pages that are running at the same time. Click on the small “x” next to all of the files that are not being used. After closing the files, attempt to load a new webpage.

Undetectable Issue ¶ 

As stated previously, the issue may be fixed by restarting your device. If you need a tutorial for restarting the device, see the process for restarting the device given above.

Too Many Extensions Enabled ¶ 

If this still does not solve the issue, then disabling certain extensions may be required. To begin, attempt to open up a web page. With the web page open, click on the menu near the top-right corner of the screen indicated by three stacked dots. Then select “More Tools” and go to “Extensions”. Click on all boxes that say “Enabled” next to the checkmarked boxes to disable them. Attempt to load a web page again and if it is successful, enable each extension individually until you discover the extension that is causing this issue. Delete this extension by selecting the trashcan icon next to it in the same “Extensions” menu.

The Display on the Device is Not Bright Enough to Use ¶ 

Image on the screen is dark.

There appears to be no backlighting on the screen or any visible image.

Faint image can be seen if I hold a flashlight up to the screen.

Flickering screen or unusual colors/lines appearing.

Brightness Setting is Set Too Low ¶ 

If the screen seems to have very little back-lighting and images appear very dark, the brightness setting may have been set to the lowest possible option.

LCD Screen is Defective ¶ 

If there is no visible image on the screen or there is a faint image can be seen when an external light source (like a flashlight) is held up to the screen, the most probable causes include the backlight has failed, the inverter for the display has failed, or the connection between the screen and the motherboard is damaged. Regardless of which is causing the lack of picture, the fix for all of them will be replacing the LCD screen.

Device Sporadically Freezes ¶ 

Caused by software issues and/or hardware breakdowns.

Common software fixes would be installing an antivirus/anti-malware program or checking for software updates.

Device is Infected with a Virus or Malware ¶ 

Several free and highly rated programs would be Avira, Avast, and Bitdefender. After installation, run a full scan of your chromebook to root out any potential threats.

Software is Not Up to Date ¶ 

First click your account photo, then go to settings. Click Menu About Chrome OS and under Google Chrome OS click check for updates. If there are any the download should start automatically.

Keyboard Does Not Type ¶ 

My keyboard won’t type.

Debris ¶ 

Dust and dirt can interfere with connections between keys and the rest of the computer. You may need to clean the keyboard.

Faulty Connection Wire ¶ 

A connection wire that is bent or broken can cause keyboard input issues. You’ll have to unscrew the back cover of your Chromebook to check for this.

Individual Keys Broken/Missing ¶ 

Good news! You won’t have to replace your entire keyboard. You can purchase and replace keys individually.

Dead Battery ¶ 

If the keyboard still does not work, you may need to replace the battery.

Cursor Does Not Move ¶ 

Debris ¶ 

Like the keyboard, dust and dirt can block connection essential to making the trackpad function. You may need to clean the trackpad.

Unresponsive Trackpad ¶ 

Press the escape key several times to check trackpad responsiveness. Drum roll your fingers on the trackpad for about 10 seconds to test responsiveness

Short-Term Memory Problem ¶ 

Try a simple restart of your computer. If that doesn't work, you may need to attempt a “hard reset” of your laptop. Visit this link to find more info: https://support.google.com/chromebook/an....

Account Settings ¶ 

If you have more than one account on your laptop and only one account has the issues, try deleting and re-adding that account to your device.

Faulty Trackpad ¶ 

If the trackpad still does not work, you may need to replace the trackpad. Make sure to check for any warranty on the device

Laptop Will Not Turn On ¶ 

My laptop will not turn on when I press the power button.

Faulty Power Button ¶ 

Hold down the power button for 20 seconds when attempting to turn on the laptop.

Debris ¶ 

Like any other button, dust and dirt may block or damage connections. You may need to clean the button.

Faulty Battery ¶ 

Check that your battery is charged or your laptop is plugged in, and check your battery for proper operation. See “Battery Will Not Charge” for more information.

Faulty Motherboard ¶ 

If the laptop is certainly powered but no lights turn on, then the motherboard may need replacement. Check your warranty for motherboard coverage before starting replacement process.

Miscellaneous/Other Issues ¶ 

You may need to attempt a “hard reset” of your laptop. Visit this link to find more info: https://support.google.com/chromebook/an....

Screen Is Black ¶ 

My screen is black.

Laptop May Not Be Turning On ¶ 

Check that your laptop is turning on by using the “Laptop Will Not Turn On’’ checks.

Brightness Is Off/Low ¶ 

Check that your screen brightness is on a high enough setting to see by pressing the key to increase brightness.

Connected To Another Display Device ¶ 

Make sure that you are not projecting your laptop to another display, such as a projector or separate monitor.

Black Spots, Dead Pixels, and Other Graphical Errors ¶ 

If your screen has issues displaying to certain parts of the screen, it is likely that the screen is damaged and needs to be replaced

**Hardware fixes could include giving your computer a good dusting, checking all hardware connections for broken soldering or loose connections, or removing parts of the computer to narrow down the problem part.

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