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Acer Aspire Switch 10 SW5-011-18R3 Troubleshooting

The Acer Aspire Switch 10 SW5-011-18R3 is a 2-in-1 Tablet with docking keyboard running Windows OS. It was originally released May 2014.

Unresponsive Trackpad ¶ 

During use the trackpad stops working.

Enable/Disable Trackpad ¶ 

To enable or disable the trackpad, simultaneously press the function (Fn) key and the F7 key. A message will appear on the screen indicating whether the trackpad is enabled or disabled.

Reset Connection with Keyboard Dock ¶ 

Start by putting the device to sleep. Then physically disconnect the keyboard dock from the tablet. Reconnect the keyboard dock to the tablet to re-establish the connection between the tablet and keyboard dock.

Trackpad Drivers Need Updating ¶ 

Acer Live Updater should download and install this update without requiring the system to reboot. If you have removed or never launched Acer Live Updater, please use the following steps: Connect your Switch 10 to the keyboard dock and AC adapter. They must remain connected until the update is complete. Press the WINDOWS key to access the Start screen. Type LIVE UPDATER. Double click LIVE UPDATER to launch the program. Tap CHECK FOR UPDATES. The keyboard dock update will install in the background. Close the application.

Uninstall/Reinstall Trackpad Drivers ¶ 

First, uninstall the trackpad drivers via Device Manager. Click START, then right-click COMPUTER and click MANAGE. In the computer management window, click DEVICE MANAGEMENT. Click the + sign in front of MOUSE AND OTHER POINTING DEVICES. Right-click the device listed below MOUSE AND OTHER POINTING DEVICES and select UNINSTALL. Click OK to confirm. Then restart the computer to let Windows reinstall the drivers. If the drivers do not automatically install, then go to http://us.acer.com/ac/en/US/content/driv... to manually install the drivers. Select Notebook under Group heading, Aspire Switch under Series heading, then select SW5-011 under Product heading. Finally, download and install drivers.

Device Will Not Power On ¶ 

The device will not respond to holding down the power button.

Faulty Charger ¶ 

With the charger plugged in if the battery indicator light on the power button does not come on the charger is faulty. Replace the charger.

Device Needs to be Charged ¶ 

Plug the device in, if the indicator light on the power button blinks an amber color, then the battery is critically low or faulty. Let the device charge for at least an hour. Turn on.

Faulty Battery ¶ 

If the indicator light still blinks an amber color instead of displaying a steady amber color after being on the charger for at least an hour, the battery is faulty. Replace the battery using this guide.

Device Needs to be Reset ¶ 

If the device has a charge, the indicator light on the power button displays a steady blue or amber color when plugged in, and still will not turn it needs to be reset. There is a reset pinhole between the microphone and Micro SD card slot on the right side of the device (screen facing you in upright position). Insert a pin needle size object into the pinhole and hold down the reset button for four seconds. Device should turn on.

Motherboard on Device Needs to be Replaced ¶ 

If none of the above troubleshooting topics solve the problem the motherboard may need to be replaced by using this guide.

Poor Wifi Connectivity ¶ 

The device won't connect to wifi at all or can't stay connected to wifi.

Outdated Drivers ¶ 

If your drivers are not up to date, your device will not connect to any wifi source. It will tell you that all drivers are up to date even though they are not. Using this site http://www.acer.com/ac/en/US/content/dri..., manually install the drivers. Select Notebook under Group heading, Aspire Switch under Series heading, then select SW5-011 under Product heading. Finally, download and install drivers.

Faulty Screen ¶ 

While in use, the screen will black out or remain dark after booting.

Reboot from BIOS ¶ 

To reboot from BIOS, you'll have to restart the tablet. As the tablet starts up, press the F2, F9, and F10 keys and hit ENTER. Simply select EXIT and click YES to confirm. The device will restart.

Hardware Reset ¶ 

Remove the battery from the tablet, but keep it plugged in to the charger. Hold the power button and F12 key down for about 60 seconds. The device will power down and then restart with the issue resolved.

Unresponsive Keyboard ¶ 

When the tablet is connected to the keyboard, it does not work.

Keyboard Drivers Need Updating ¶ 

Acer Live Updater should download and install this update without requiring the system to reboot. If you have removed or never launched Acer Live Updater, please use the following steps: Connect your Switch 10 to the keyboard dock and AC adapter. They must remain connected until the update is complete. Press the WINDOWS key to access the Start screen. Type LIVE UPDATER. Double click LIVE UPDATER to launch the program. Tap CHECK FOR UPDATES. The keyboard dock update will install in the background. Close the application.

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