ASUS X550ZA-SA100603E Troubleshooting

This troubleshooting page will help you diagnose problems with the ASUS X550ZA-SA100603E.

Computer Won't Turn On ¶ 

Laptop won't respond when trying to power on.

Dead Battery ¶ 

A laptop won't turn on if the battery is dead. Make sure there is a sufficient charge on the battery. Try plugging in the AC adapter to the laptop and wait for the battery to charge up.

Faulty Battery ¶ 

If the laptop still won't power on , you may have an old or faulty battery. Replace the battery using this guide.

Faulty AC Adapter ¶ 

A faulty AC adapter can stop the computer from charging, and then from being able to turn on. Make sure the connection between the charging port and AC adapter aren't loose and free of any dust. If the connection is secured and the laptop still won't charge, try plugging in the AC adapter to a different outlet.

If the power adapter is plugged in and the charging light is not on, you may have a faulty AC adapter. Consider buying a replacement AC adapter.

Unresponsive Track Pad ¶ 

The track pad won't respond to touch or some functions on the track pad won't work.

Track Pad Not Enabled ¶ 

Make sure the track pad is not accidentally disabled. To do this, hold down on the "fn" key in the lower left-hand corner of the keyboard and then press "F9."

Dirt Build Up ¶ 

There may be dirt built up making your track pad not respond. To fix this first turn off the power to the laptop. Wipe off any excess dirt from the top with a damp cloth. Then mix one part isopropyl alcohol to one part water and gently wipe the track pad. Dry the track pad with a second cloth.

Outdated Drivers ¶ 

When a laptop is updated, (to windows 10 for example) it may be incompatible with the current drivers. Drivers can be found online easily. Make sure you select the one that matches your operating system.

Shortened Battery Life ¶ 

Laptop dies quickly and needs to be charged more frequently than normal.

Excess Power Consumption ¶ 

Different settings for light and downloads can create a lot of drain on your battery. Try to adjust some of the computer settings to reduce power consumption. You can reduce the brightness of your screen and turn off the back light of the keyboard. These could be found on your laptop settings.

You could also try utilizing the built in battery saver mode. This automatically changes settings to optimize battery life. To turn on battery saver mode go to the power options and enable power saver mode.

Overheating ¶ 

Batteries generate a lot of heat and can overheat. Make sure your battery is not overheating because heat will shorten the long-term life of your battery. Never use your laptop on top of blankets or pillows since it cuts airflow and cooling. Try using your laptop on surfaces like desks or tables. If overheating continues to be a problem, you may need to replace your cooling fan.

Old Battery ¶ 

According to ASUS, This model's batteries have around 300-500 charge cycles. Once you've exceeded those number of charge cycles, the battery life shortens dramatically. If you have an old battery, replace the battery using this guide.

Distorted Audio ¶ 

The sound on the laptop is distorted or not coming through.

Muted Volume Mixer ¶ 

Make sure the laptop isn't accidentally muted. To check, look at the lower right-hand corner of the laptop for the volume mixer icon. If there is an "x" next to the icon, the laptop is muted and sound will not come through. Increase the volume by adjusting the volume mixer up to the desired sound level.

Loose Headphone Jack ¶ 

A loose connection can cause distortions to the audio coming through the headphones. If you are using headphones, make sure the headphone jack is completely plugged into the laptop.

Incorrect Output Settings ¶ 

After removing or plugging in headphones, the laptop may be stuck in the previous sound setting. Click on right click on your volume to see if the settings are correct.

Outdated Drivers ¶ 

You might not have the latest audio drivers for the your laptop. You could download the latest audio drivers online.

Computer Won't Connect to Wi-Fi ¶ 

The laptop won't connect to the Internet and web pages won't load.

Wi-Fi Disabled ¶ 

Make sure your Wi-Fi isn't accidentally disabled. Go to your wireless settings and ensure that your Wi-Fi is enabled.

Router Error ¶ 

If the connection issue isn't connected to your computer, you may have to reset your router. To do this, unplug your router and wait at least 10 seconds. Plug the router back in and wait for Wi-Fi to come back up. Your laptop should automatically connect back to Wi-Fi. If your router continues to fail to connect you may need to contact your internet provider.

Faulty Wi-Fi Card ¶ 

If you are experiencing an unstable or failing connection, you may have a faulty Wi-Fi card. To replace a faulty Wi-Fi card, you could refer to this guide.

Keyboard/Keys Not Responding ¶ 

The keys fail to respond or are broken or missing.

Faulty Drivers ¶ 

If your keyboard won't type, there may be issues with the keyboard driver. To fix this, go to the Device Manager and select your keyboard driver. Right click and select uninstall and then restart your laptop.

Keys Are Stuck ¶ 

There may be something lodged underneath the key causing it to become stuck. To fix this, remove the key from the keyboard and make sure nothing is stuck below it. You could clean the area using compressed air. Once cleaned, replace the key back on the keyboard.

Keys Are Missing ¶ 

If keys on the keyboard are missing, you could replace the keys using this guide.

Faulty Keyboard ¶ 

If the keyboard won't respond, the entire board can be replaced by following this guide.

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