I waited thinking it would be an update issue but it wasn’t. (1) Take a thin needle (2) Run it around the circumference of the steel grill (This takes out the adhesive layer) (3) Nudge the grill up slowly with the needle. (4) Put on earbud and check if it is back to being equally loud as it used to be. (5) If YES, remove the black sheath. (6) Put the grill back. (7) Enjoy the earbuds.