Larry Carrillo

I am experiencing the following issue: "Double-sided scanning always produces a stray vertical line that runs for the entire length of the backside of a scanned image. " The folks at Neat suggested the following: ''First, let's go through the cleaning process. Please select the link below for your model scanner and follow the steps provided. For Neat Desk click here http://www.neat.com/helpcenter/cleaning-neatdesk-scanner/ For NeatMobile click here: http://www.neat.com/helpcenter/cleaning-neatreceipts-scanner/ Next, you will want to calibrate the scanner with a sheet of plain white printing paper or the provided calibration paper. To calibrate your scanner: Open Neat, connect your scanner and click Tools>Scanner>Calibrate in the top right corner of your screen. *Note: Please follow the onscreen instructions on calibrating your scanner. Once the scanner has been successfully calibrated, please try scanning once more. (Mobile Scanner - Scan with the image you would like to capture face down.) (Desktop...