suggestion to get the drive out push the tab down from the top or up from the bottom. you will feel the difference when it is ready to come out but have to pull and wiggle it hard to get it out. also hit the eject button then wait for a second while the gears spin before pulling the power. I pulled the power as soon as I heard the ding and the same problem was not fixed. then put the tray in and push it all the way in while the power is still out. then power it on.