Answer to: Wash load still wet-washer not draining and spinning properly.On the HE3, and other models there is a plastic ball in the rubber drain line which leads to the pump assembly. The purpose of this ball is to detect suds. Typically the ball will be in a down position when the pump is running and in an up position when the machine is filled with water. Normally when the pump finishes draining the water, the position of the ball is "down" however, if there is an over abundance of suds then the ball floats "up". In essence, if the pump is running and the ball is "up" you got suds! A circuit "knows" this and puts the cycle on pause. This is also why the "SUDS" function kicks in when you have a pump problem. It's simple technology and it works great most of the time. However, some folks like to use too much sticky stuff like fabric softener and the ball gets "glued" in the "up" position. With the bottom cover removed and machine un-plugged you can reach in behind the pump and feel the ball which is inside its rubber boot. If you suspect that it's "stuck with guck" it can be mass...
Answer to: Wash load still wet-washer not draining and spinning properly.We had the same problem and, in frustration, replaced the entire pump assembly. Upon examination of the old pump, we removed the motor from the intake filter (three screws) and noticed that the impeller had moved away from the motor armature by approximately 3/16th of an inch. This space between the motor and impeller caused the pump to cavitate, loose suction resulting in the suds routine and other drain errors. We pushed the impeller firmly back into the armature and found that the old pump worked properly. Our machine is 11 years old and we don't know why the impeller shaft would move nor do we know if the impeller will now stay in it's correct position. Anyway, we now have an extra pump assembly! Tip: when reassembling the motor to the filter housing, apply a little silicone grease to the o-ring - this makes reassembly a snap!