Answer to: Screen not responsive, what do I do?I had the same problem. The only suggestion I found was to hold the power switch in the on position for 40 seconds then release. It did not fix mine but it won't hurt to try. I did contact help from the Amazon site and they had no suggestions. They did offer me reduced prices on both new and refurbished models. Looks like I am due for a replacement! Can't complain after 4 years of heavy usage. Good luck!