Answer to: Nook freezing up. It loads to 99% and stops.You'll need to do a factory reset: 1. Confirm the device is powered off. 2. Hold the Power and Home key simultaneously. 3. Release the Power and Home key once the NOOK logo appears. A Factory Reset prompt will appear. 4. To continue, press the Home key. 5. To exit, press the Power key. Please note, this will wipe out the previous settings on your device.