Guides I've Contributed To
Answer to: Why is my device not connecting to the internet?It might not be connected to wifi. Check the Troubleshooting page for more information on connecting the device to wifi.
Answer to: Why is my remote not working?It is possible the batteries have died. I would view the battery replacement guide to see if it resolves the issue.
Answer to: I don’t know if my device is off or broken?It is possible that the device might not be configured properly and will work fine once it is. I recommend viewing the the Troubleshooting page and following the steps there to get an idea of what might be going on with your device.