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Answer to: Why is my device so slow?Your tablet could have contracted a virus. An anti-malware program can be downloaded to detect if your device has a virus. If it finds a virus, then the program will give a procedure to fix it. If this doesn’t help, then googling the particular virus will likely provide information for further action.
Answer to: Why is the sound muffled?Ensure the protective case does not block the speakers. Debris around the speaker areas can cause a distorted sound. If any exists, clean it and listen for a clearer sound quality.