Answer to: Why is the music not playing?I have the animated symphony of bells and same thing I have had it for 2 years, the lights come on and everything moves but my music is not working. So disappointed with this company! They sent me an email stating that it's inly covered for 90 days! And they don't have a repair department nor have any replacement parts. I have six boxes and will never buy their products again. Cheaply made and quite expensive.