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PC repair should not require a putty knife. Most Apple products are built like consumer toys that will be thrown on the scrapheap as soon as the new model comes out.
The fact that a Mac Pro can be repaired is not something that should trigger any special praise. These machines have always been different from Apple's other products. People should expect better of them. It's good that the new Pro is as repairable despite their proprietary parts. However, it's just what should be expected.
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