Before going to the trouble and expense of removing the trackpad make sure you don't just have a problem with the battery. My trackpad was giving me fits by not responding or needing excessive pressure, etc. The only problem was that the battery was swollen and putting pressure up on the trackpad. Replaced the battery and the problem was solved.
Once they have, you'll be able to view a graph of their reputation gained over time.
Here's a preview of what the graph will look like:
No reputation gained yet.