Kudos for this fantastic walk-through of replacing the hard drive. I just swapped in a new SSD and it was a piece of cake!
On Step 10, I tried just propping up the keyboard and leaving it connected to the logic board. It worked for a while but eventually the ribbon popped off. Luckily it wasn't damaged and it's super easy to replace.
Once they have, you'll be able to view a graph of their reputation gained over time.
Here's a preview of what the graph will look like:
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