Old Timer at iFixit
Hi! I’m Samantha Goldheart, but most people call me Sam. I started at iFixit way back in March 2013 as a Technical Writer, I eventually ended up leading the Tech Writing team. As Lead Teardown Engineer I traveled the world to help iFixit be the first to tear down new products like the Xbox One, the first “Plus” iPhone, and the first Apple Watch. I also spent time as a Repairability Assessor, grading products for Greenpeace and electronics manufacturers. As a Blog Writer I specialized in channeling frustration at the state of repair into punchy editorial pieces. These days I’m a full-time mom, so I tend to do more advisory work and special projects, while still helping out on teardowns and editorial content.
Despite going to high school with the premier robotics team of its time, I wasn’t very mechanically inclined outside of the occasional electrical or construction work. I enrolled in Cal Poly’s Graphic Communications program as a way to get an “applied” Graphic Design degree—something more encompassing than just art. I ended up gaining an amazing set of skills—leadership, web design, bookmaking, and even printing press maintenance—that prepared me for basically any role I’d have in the future. When I graduated with a B.S. and a packaging minor, my grandmother was diagnosed with cancer, so I moved home to help take care of her. I got a temp job retouching breast implant product images and felt I wasn’t exactly helping the world. It turns out my eclectic mix of product photography, love of writing, and my (albeit limited) mechanical familiarity were the perfect match for iFixit and a technical writing job.
I spent two years as a Technical Writer before assuming leadership of the team as Technical Writing department head. I spent seven years as the Tech Writing Manager, filling roles such as Lead Teardown Engineer, Blog Writer, and Repairability Assessor. In 2019, I helped restructure my department to better specialize our teams, and give myself more time for my new family. After maternity leave, I came back to iFixit to continue writing blogs and working on teardowns both remotely, and in person.
While I love a good electronics teardown (explaining the Magic Leap comes to mind), I’m usually fixing on a slightly larger scale. In 2018 my spouse and I started a massive remodel on our home (completed just in time for baby!), so I did a ton of design, planning, electrical work, window installation, framing, and drywall installation, not to mention painting, flooring, and all the million other microdecisions you don’t think about until you get there!
As for my work at iFixit, I feel the most powerful when we’re convincing manufacturers that repair will benefit everyone, including their bottom line. It feels great to have Microsoft acknowledge repairability in a presentation, and for Apple to start rolling out DIY repair. We’ll still need to pass the Right to Repair to get certain tractor monopolies in line, but I’m happy with our progress so far. It’s also great to get notifications from happy fixers using guides I made years ago. The more we can spread repair, the better off we’ll all be. Let’s get fixing!
More About Me
Despite wanting to be a vet, zookeeper, or writer, as a kid, I was most fond of art. That’s carried through my life in drawing, sculpting, sewing, and costume making. I love cosplay, so I’m often sewing my own costumes and making fun props—but I haven’t won as many iFixit costume contests as you’d expect, the competition is stiff! It does come in handy when you rip clothes, or need to pull together a Star Wars costume for a spontaneous Galaxy’s Edge trip.
In April 2020, I became a mom, and raising my kid has been even more fun than tearing down iPads (hard to imagine, I know). We haven’t been traveling as much as I’d like, but at least I’ve banked a few great trips thanks to teardowns, and we took a lot of photos. We have two cats, love our little beach community, and keep ourselves busy by doing yet more remodeling!
Where Else to Find Me
Ensuring Quality Repair Information on iFixit
Teardowns I've Worked On
Page 1 of 72
Guides I've Contributed To
Page 1 of 396
Guides I've Helped Translate
Page 1 of 2
My Favorite Guides
Page 1 of 2
Answer to "Where are the zif latches."Hi Tom! Be sure you’re using our repair guides, not our teardown! I assume you’re talking about these connectors on the display. If those photos aren’t enough to help you out, maybe our connector guide can help a bit with disconnection?
Answer to "side by side samsung water dispenser will not stop shooting water"I’m not sure how much water you’re getting, this Samsung help page is about an unruly dispenser, sounds like you may have already tried a lot, but here’re their recommendations: (1) Make sure the ice dispenser is sealed properly, and the fridge is level and not the source of drips (2) Purge air from the line by running the dispenser into a bucket (3) Inspect the water line couplers that pass through the door
Answer to "Why is my power button not working?"Hi Fazeel! I’d suggest trying to gently clean the switch with compressed air or high concentration isopropyl alcohol before anything else. If that doesn’t seem to help, try opening the laptop and reseating the power button, and checking for any loose connections, you can find the service manual for your machine here. If that fails, you may need to replace the power button board, which shouldn’t be a very expensive part. Best of luck, and happy fixing!
Answer to "Unable to boot, stuck in power cycle"Mayer has some suggestions in this post My MacBook won't boot - HDD and fan spin, but no chime! He suggests resetting the SMC, maybe try this article's procedure!
Answer to "2005 furby not moving but still talking. How can I fix this?"Hi Amaya! Here's some resources I hope can help you out! (1) A previous similar question with a great response and link My furby just quit moving (2) A disassembly and "push-start" guide for Furbies (3) A list of known problems for 2005 Furbies
Answer to "Help me identify this part"Hey Alexander! That looks like a gasket that belongs on the front panel sensor assembly (the front-facing camera, ambient light sensor, and microphone cable you pulled off the top of the phone). This particular rubber bit belongs on top of the ambient light sensor. We don't have a great image for you, but I found this unsourced one in a broken link on Google images. Your phone will likely be fine without it, but it may struggle in dimming when you make calls and other ambient-light issues, since this helps shade that sensor.
Answer to "How do I get the settings icon back on my iPhone 6"Looks like you can search for "Settings" on your phone, then Reset, then Restore Home Screen Layout. http://ccm.net/faq/34313-ios-the-settings-icon-is-missing says: Open Spotlight Search, and type Settings. Tap Settings. Go to the Reset section > Reset Home Screen layout.
Answer to "Is the Latitude E7470 as repairable as the Latitude E5270?"Dell posts full service manuals, which is a good sign for repairability, and means you can take a peek for yourself! I found a manual for the E7470 and it looks pretty darn repairable and upgradable based on those images!
Answer to "My iPhone 1st generation does not charge"It looks like this may be a similar issue? My iPhone 2g is not turning on or charging Try a hard reset "holding home and power buttons whilst plugged into a power outlet" then try cleaning contacts. If that doesn't work you may need to replace the battery. This answer also suggests simply trying another charging cord wont turn on or charge
Answer to "telechargement du site ifixit"Salut Jean-Pierre! Il vaut mieux que vous télécharge que les guides dont vous avez besoin. Sélectionnez "Options" sur le guide, et tappez "Télécharger le PDF." Si vous avez un mobile Android, vous pouvez également télécharger notre app iFixit à partir de le Google Play Store. La, vous pouvez enregistrer les guides en les marquant comme "favoris."
Page 1 of 11