I'm assuming Sally found the problem to this issue of the phone working but I just had the same problem of no touch screen even though the phone and screen were working otherwise.
Re-open the phone and ensure Cable #2 just isn't attached properly. If this is loose or not correctly connected then the screen will come on but the touch screen won't work.
Once they have, you'll be able to view a graph of their reputation gained over time.
Here's a preview of what the graph will look like:
No reputation gained yet.