I failed at this step. No amount of heating, pulling, and rocking opened up enough of a gap to slip in even a knife let alone the blue plastic tool. That's with a phone that has an undamaged screen - just trying to replace the battery. Apple won this round :(
Once they have, you'll be able to view a graph of their reputation gained over time.
Here's a preview of what the graph will look like:
No reputation gained yet.