software developer

I hope to find answers to some questions to help illuminate the root cause behind the well known issue regarding the...

I want to echo something that Dan said. I went and bought a replacement cable from Ebay for about $13 AUD. It was a bit longer and had more slack. The part was not a genuine Apple part. It worked 90% of the way just like you said, but the haptic feedback was not there. Unfortunately I had work to do and didn’t want to waste anymore time. I went to apple store and they immediately agreed it was a trackpad cable issue. They charged $15 for the part and $120 for labour. They actually did the job first to confirm & identify that was the issue (without requiring me to deposit my laptop and put it in a queue for a week). It worked. So long story short. Small things on ebay despite same part number are unlikely genuine. Same on iFixIt, Louis Rossman Repair, and most other sites - specifically if they claim new condition. Only Apple sells genuine parts and not to the public. You can however buy used parts that are genuine. Powerbook Medic is good for this. Anyway this is an unfortunate situation. I expensed the...

Here is an actively maintained compendium of this issue: http://a1502-2015-macbook-pro-13-trackpa...

I urge anyone having this issue please contact https://appleissues.net/ and let them know that this is a widespread well known issue that Apple has not acknowledged and link to above.

Hi mapercortesia - can you please let https://appelissues.net/ know about the issue and please cite this compendium that is collecting as much information about the issue: http://a1502-2015-macbook-pro-13-trackpa...

Hey mapercortesia. I actually paid Apple to replace the cable. I tried to replace it myself with one off eBay and it worked except for haptic feedback / clicking.

I can’t work on a crippled device so I took it to Apple immediately. I didn’t bother to check if others had the haptic feedback issue with replacement cable, but that is indeed the case. And there’s 2 part numbers for the cable (one is a revised one that Apple tries to remedy the issue with - but still fails).

Under Australia Consumer Law Guarantee a product must be of acceptable quality free from defect and fit for purpose (e.g. you can use keyboard & mouse). This trackpad cable is, as you say, a design flaw and not durable and fails that test. However this law only applies for products with a reasonable lifetime expectancy. Apple in Australia uses only two factors on deciding reasonable lifetime: (1) when the fault happened and (2) the age of the product.

Apple says: “your laptop is 4 years old, which is 12 months older than expected lifetime”.