Yes it says theres a 5 year warranty but they mislead you with that. My rolller head stopped turning it wasn't even a year old. They wouldn't replace it they said the warranty only covers the MOTOR. But, after 3 calls and getting mad and that I was going to let everyone I knew and then some know they didn't stand behind their product. They decided to send me a replacement head but it was purple. I called and told them it was unacceptable mine was brown. They said it would fit I told them I didnt care as much as I paid I wasn't gonna have 2 different colors. After 2 calls and getting mad they said there was nothing else they could do and I should be satisfied they sent me the head they don't normally do that. I said yes there is something else they could do, replace it with a new one. To my surprise he agreed and understood how I felt. He also was the only halfway nice person I spoke with everyone else was not very friendly and one was nasty. So don't buy it for the 5 year warranty
In the section Vacuum (Won't Stand On It’s Own / The Latch Is Broken) You state it’s under warranty. I had a problem with my brush not turning and the vacuum is only 10 months old I called customer service. We did a few things to try and get it going but no success. I was then told I would have to purchase a whole new head for $79. I said no it’s still under warranty but was told the warranty doesn’t cover that, the only thing thats covered is the motor and the cost of the part was $79. I have the Navigator liftaway, just want to let everyone know your on your own if something goes wrong unless it’s the motor. I thought Shark was better than that.