In my case, the SSD was completely new, and the only way I got internet recovery to work was to press Cmd+Opt+Shift+R, which installs the macOS version which came with my Mac (a Late 2012 21.5’’ iMac).
The key is to squeeze the tab in the part near the cables. You won’t feel like the tab is moving, but squeezing it there is necessary to get it out.
Once they have, you'll be able to view a graph of their reputation gained over time.
Here's a preview of what the graph will look like:
No reputation gained yet.