Rick Alexander

This issue lies within the router itself. Some routers share resources at the LAN port level with the 5G wifi radio. What we have seen is that when the Xbox One goes into hibernation (ie. Quick Start) the Gigabit NIC drops to 10Mbps on the router. This causes havoc with connection, and because the LAN port shares resources with 5G Radio or possibly other components, this will in turn freak out the router and cause it to either crash, or go REALLY SLOW. The solution, is to either change the Xbox from Quick Start to Power Saving mode (Xbox completely shuts down, so no updates and longer boot times), or if you want to keep Quick Start running is to pass the Xbox through a switch, I.E. Xbox to the switch, switch to your router. Firmware updates may be available to fix the problem permanently for your router, but likely not since this problem is rare from a big picture view. Working tech support I see this problem more often of course, but as I said earlier, in the grand scheme of things, the issue that you are...