Alexander Hewes

@hewesmg

Alexander Hewes

229	Reputation
21	Solutions
0	Guides
Member Since 11/18/2018

Owner of Hewes Media Group LLC. 20 years of Customer Service experience and 7 years in the wireless service field as store manager and district manager for two major cellphone carriers.

Team

Hewes Media Group LLC

At Hewes Media Group LLC, we focus on connecting the...

Votes

Love what I do. Doesn’t feel like work, therefore I created my own company, Hewes Media Group LLC.

I own many mobile rare devices plus cases. Proud owner of four cats (Goldo, Moni, Cloe and Chiquita).

Speak English, Spanish fluently and learning Portuguese and Romanian.

Completed Guides

How to Refurbish a Cat Scratching Post

Answers

Answer to "How do I replace the battery in this phone" June 15
Hi, If it’s one of the newer phones in this line, then the way to take out the battery is buy opening the phone with special tool set. Depending on how experience you are and/or confident, it’s not that bad a procedure. The first generation of this phone, the battery was removable, but now are sealed unibody. Hope that helps.
Answer to "How do you remove the back cover?" June 15
Hi, When the phone is facing you, the SIM tray card is on top right hand corner area. It should have the SIM and SD Card tray with it. Hope that helps.
Answer to "What is supposed to go into this empty spot?" June 15
Hi, You seem to be missing the hard drive. Here is pic of what should be there.
Answer to "iPhone 8 microphone inop after replacement" 10/28/2020
A fancy texting device, huh? Yeah that ‘s no fun. Sounds like when you reconnected the battery and the speaker part, could be that the seal is not entirely secure. You stated that it took of time to put it back together, which sometimes in the process, the right amount of pressure and/or screws are not placed correctly. Now, in the case that the part you got in indeed faulty, obviously you’d have to swap it out. Either way, you’d have to reopen the phone and see what the problem is. What I’d recommend, is to get another speaker part, just be careful with the TouchID, since you can disconnected by mistake and create another problem. Seal it back up with the help of an iSlack if you have one. If not, just gently apply pressure along the edge to make sure it’s enclosed correctly. Any questions, let me know. Alex H.
Answer to "Display digitiser touch not working once battery reaches 50%" 10/28/2020
Sounds like the problem is more with the digitizer than the battery. Just a couple of questions: Did both problems showed up at the same time or separate? About how long have you had the problem? How long have you had the phone for?
Answer to "How do I get rid of the white and black screen with cracks?" 10/28/2020
Wow… that does look like quite the damage. It could be that some moisture or other elements got into the screen, since it was cracked; causing the damage you now have. My guess is that the digitizer is now damaged, where before it was just the glass. For the repair and time, it’s just worth more to get a newer one. The Kindle 8 is constantly on sale and has a variety of colours and two storage capabilities. Any questions, let me know. Alex H.
Answer to "Operating System to be unsupported" 10/23/2020
Installing another OS onto the phone is not impossible, but can be tricky. I could write out a guide for you on how to do it, but fair warning, can be tedious and does require a bit of knowledge on sideloading an OS onto it. If you are not willing or able to do this process, my recommendation would be to get a Pixel 3A or 4A, which has the basics of a Pixel for a more affordable price. I’d stay more with a 3A for now because again, is more affordable, and will continue on receiving updates for at least two years I believe. If you want the full experience of a Pixel, then either the 3 or 4 would be your best bet. The Pixel 4 is a bit more right now, as is the newest addition to the line. The Pixel 3 retains some of the most beloved features of the previous Pixels. Unlimited Photo Storage on Google Photos, prerelease of Beta software and more. Any questions, let me know. Alex H.
Answer to "Removing Google Play Music from my phone?" 10/23/2020
There are two options available: (1) Go to Settings, Apps, Google Play Music. You should have “Uninstall” available. Tap on that, it will ask you to confirm. Select YES, and that should be easiest way. (2) Same steps as the before, however, if it states “Disable”, that on that, and it will reset the app to factory settings, purge the cache, data and update history. Google is pushing updates to this app to be allowed to be uninstall, by making it not essential to the system. So, step one should be all you need. Any questions, let me know. Alex H.
Answer to "Can I put a GSM motherboard in my CDMA phone?" 10/23/2020
So as long as the device is not locked to Verizon, you should be able to just take the SIM card that was used on a GSM phone (AT&T, T-Mobile) and work just fine, without having to replace the mother board. This phone is LTE capable, which means that can work world-wide with a GSM signal and SIM card, again, so as long as the device is not locked to Verizon. At this stage, since the device is almost 6 years old, I would seriously consider just getting a newer Galaxy device for a cheaper price. The “A” and “J” series are quite affordable, specially three year old ones. The problem with switching the mother board, is when it comes to retaining the IMEI information, and is not worth the headache. Plain suggestion: try placing the SIM card first onto the device and make a test call. If it does not work, then we know you have other options. Any questions, let me know. Alex H.
Answer to "New screen doesn't read my touch" 10/23/2020
It could be due to a few factors. (1) The connection from the new screen to the board may not be fully connected. Maybe you need to press it in a bit more, until you hear a click or snap sound. Don’t force it, but try that first. (2) Either the board port for the screen or the screen connector could be damaged. If it’s the board, then you will need to replace that, but to which at that point, you might as well just get another device if you prefer. If it’s the screen itself, see bellow. (3) If the screen is not officially authorized by Huawei, such as getting from a third-party seller, that can cause a problem. If you did however, purchase it from Huawei directly, and you’re still within the window period of a return, then you could send it back for another one. Any questions, please let me know. Alex H.