Alexander Hewes

Hi, This does sound like quite the problem. Couple of things. The Samsung Note 4 is 5 years old now, so it is not being supported officially by either Samsung or Google. When the “Downloading” screen comes on, it means that it’s looking for the Android OS. It could be that the previous person reset it incorrectly, hence when it was turned on for the first time, after the reset, the system became stuck in a loop. The little tip off, is when you see the little Droid robot on it’s back, with the chest opened and a red symbol hovering over it. You can try to download the original ROM and install it on the phone, but it can be challenging if you’ve never done it and you need a computer. If you need help with this and want to try it, I can assist you. My best recommendation, and I know you won’t like it: Get another phone. And try to get a newer device. Lowest model I’d go if you really want one from the Note series, get a Note 5. If this is not a deal breaker, then you have an open field of devices. Hope it...

Hi, Just to be on the safe side, I would get another cover. You can get one right here on iFixit for $5.62. Replace it if it became damaged after you opened the phone or if looks like it needs it.

Hi, Having a computer with this problem can indeed be bothersome. I do have a few questions for you. Have you spilled anything on it recently or in the past? And do you remember what it was that you spilled? If you indeed spilled something, especially something sticky (something with sugar or salt, salt being the worst), then it could be that either the port of contact with the power button and the mother board can be getting stuck or is corroded. If this is the case, then you will need to have that professionally replace. However by the time you get that fixed and pay for it, for the price it just may be worth more buying a new one or getting a second-hand one online. Have you recently installed any new software and/or hardware to the computer? If you did indeed install new software or hardware, then I suggest you uninstall it, restart the system and see if that helps. Also, you can try to restore it back to a previous date, when it was not giving you a problem. If you need help performing any of these...

Hi, Sorry to hear you’re having problems with your keyboard. This particular problem can indeed be an inconvinience. Try these steps. Solution 1 (1) On your search bar, type: Control Panel. (2) Select Device Manager (3) On the selection list, click on Keyboard. (4) It should expand to the name of the keyboard you have on your computer. Double click on that. (5) Click on the tab, Driver. (6) Click on Update. (7) Then click on “Search Automatically” (8) If an update is available, it will download it for you. (9) Restart your computer, and you should be good to go. Solution 2 (1) On your search bar, type: Control Panel. (2) Select Device Manager (3) On the selection list, click on Keyboard. (4) It should expand to the name of the keyboard you have on your computer. Double click on that. (5) Click on the tab, Driver. (6) Click on Uninstall Device. (7) Restart your system. (8) When you log back in, Windows should have recognized the keyboard and install it automatically again for you. (9) You’re good to go. If...

Lets start with the obvious. (1) Make sure that the phone is not on Airplane mode. If it is, it will not receive any form of signal from either the mobile signal, Bluetooth, NFC, and WiFi. (2) Turn off the device. Leave it alone for one minute. Turn it back on. Now with the more in-depth steps. (1) Make sure that the phone is not on the Lost/Stolen list (though that would only affect the cell phone and data, not WiFi or other methods of connection). (2) Recently installed Apps? The apps that claim to be able to clean your phone for free, 9/10 are harmful and can cause problems with the device. Sometimes, gaming apps or wallpaper apps can also bring problems, such as adds and interfere with the device’s use. If you have any apps of this kind, uninstall them, restart the phone and see if that helps. (3) Go to Settings, Backup and Reset, Reset signal and other settings. (This will clear all WiFi information, as well as Bluetooth devices previously connected.) (4) Last option: Go to Settings, Backup and Reset,...

(1) Press and hold both low volume button and power button. (2) Release as soon as you see the splash screen with the name of the device. (3) You will see the bootloader menu. Select RESET, then Factory Reset. This will wipe all the information on the tablet, so it is to be used ONLY you truly can’t remember the password to the tablet. In this case, I’m assuming that it’s a four digit PIN. (4) It will take between 10 mind to 20 mins max, to reset. Once it does, it will be like brand new. (5) VERY IMPORTANT: Sometimes, Google saves the information of the account in the device, kinda like Bitlocker. So, you will need to know the login information to that account. Example: johndoe@gmail.com, then the password. If for some reason you cannot remember that information as well, then you may not be able to unlock it without sideloading the ROM with another one. Hope that helps.

Take out the SIM tray, and a white square sticker should appear near the entrance of the SIM tray. You may need a flashlight to see it better. If the sticker is pink or dissolved, then it does have water damage. Hope that helps.

I know some things suggested here, will be a bit obvious at first, but let’s take it from the top. (1) Make sure nothing is inside the charging port and/or the charging cable. If you see dust or lint/dirt inside the port or cable, gently take it out with a toothpick or slim tweezers. Make sure to not force or put pressure as you are doing that, as it could bend/break the charging port. (2) Try different cables/power box and different power outlets. (3) Take a look at the USB-C on the phone, and make sure the port is not bent or broken. (4) Turn off the phone. Then take the phone with the cable cord connected (with no power box), and plug into a USB port on a computer/laptop Turn the computer/laptop on. Leave it plugged in for about an hour to two. Then, take the phone and disconnect it from the USB, and plug it into the power box and onto a wall power outlet like normal. Leave it until it is fully charged. Then you may turn it on. (5) Make sure the water damage indicator has not changed color or dissolved....