Yep, new macbooks behave terribly on boot. It’s probably part of the problem. Did anyone ask for this “start on lid open” BS?
Don’t get too worried about starting exactly where the picture says. The glue is stronger in some parts so just start wherever is easier and then work slowly and patiently around in the direction shown.
Once they have, you'll be able to view a graph of their reputation gained over time.
Here's a preview of what the graph will look like:
No reputation gained yet.