Answer to "doesn't open, hard restart, recharge and recognized on computer"I found another page where everyone was saying hold down the power button for at least 30 seconds and it will reset the paperwhite. Resetting doesn't work for everyone. It didn't work for me. My paperwhite has said critical battery recharge now for 3 weeks. (yeah it is still on) Nothing happens and I held the button down for over a minute. Amazon sent me a replacement. It has an orange light while charging. The light turns green. I try to use it. I read for 20 minutes then I have to do something. The kindle goes to sleep. Then less than 30 seconds later I get a battery with an exclamation point on the screen. I have had the kindle for 4 days, read a total of 1 hour and charged it a total of 36 hours. Some replacement. Now I am waiting on Paperwhite the third to show up. I am getting worried there is a problem with the batteries and they are going to start catching on fire like the Kindle Fires did.