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Wow, coolest fix ever! Took me almost 35 minutes (went the paperclip route and super glued it so it will stay in place) to complete and is working great again. Can't believe Epson wont send a replacement part for that little plastic piece. What garbage they make these days. Otherwise, I've had this unit for two years and scan almost every day and this scanner is otherwise quite remarkable. Thanks for the steps OP!