Answer to "Gray band on one side of Scan"PLANED OBSOLESCENCE It seems NEAT wants you to buy their new subscription service and their new scanners. Mine is doing the same thing but it happened shortly after an update software update. Sorry this answer is not a fix but maybe it is. You throw the scanner in the trash and you buy another brand. You would think NEAT would scan the net for forums like this and post a fix. But if they did they would loose out on sales of their new scanners. If you fix your old one why buy a new one.