Answer to "Can a cracked screen damage the phone"Hi Mate - did you ever get to the bottom of this? Exact same issue. My screen however shows a crack when I hold it at an angle and I can see it underneath the glass so I'm assuming my phone's display isn't showing anything due to this. Waiting on a replacement currently and hoping this is the cause but if not, I'm stumped like you
Answer to "Volume button bent hard"Yes I think they did wipe the data unfortunately!