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I could NOT get the opener to do anything starting from the bottom of the iPod. Working off someone else's recommendation, I managed to get a credit card wiggled in there, which gave me the room on the side to get the opener in, and with the slightest twisting motion was able to easily push the case open. Slide down, rotate a little, repeat repeat. Had the case off in about 45 seconds from getting the card into the gap.