Never get a job in IT support... I kid you not, earlier I had to instruct someone on how to plug the power jack into their laptop.....
Just lift slightly using the suction cup and on the bottom edge of the screen over to the left you'll see a slight gap open up just enough to get the spudger in. Don't use the suction cup to release the entire display assembly, just work around the edge with a spudger. This also helps clear some of the dirt build up.
This has probably been replied to, but see step 31 :) Should be re installed with the pokey out bits pointing down.
Once they have, you'll be able to view a graph of their reputation gained over time.
Here's a preview of what the graph will look like:
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