Why can I not connect my device to the computer?When I connect my Walkman to my computer, the device says "Device not connected". What is happening?
Answer to "Why can I not connect my device to the computer?"This error will be displayed if the Walkman is connected to your computer in a USB 3.0 slot. The device will only connect to your computer if a USB 2.0 port is used.
Answer to "Why won't my songs play?"The problem arises if the song licences don't properly transfer to the Walkman, the best way to fix the issue is to delete the song off of the Walkman and attempt to re-install it. If that doesn't work, the song file is likely corrupted.
Answer to "How do I delete songs on my Walkman?"Connect the device to your computer and use Media Go. You are not able to delete songs using only your Walkman device.