The other option is to send it in to Patagonia's repair center, it will be free as everything at Patagonia is covered by the Iron Clad Guarantee. They will fix it or replace for free, regardless of when it was bought, how bad of a rip it is, etc.
Once they have, you'll be able to view a graph of their reputation gained over time.
Here's a preview of what the graph will look like:
No reputation gained yet.