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Contact Information

Which store did you order from?

Your FixHub Device

Describe the Issue

Your issue may already have a fix in our troubleshooting guides for the Smart Soldering Iron and the Portable Soldering Station.

Device Info from the Web Console

Connect your device to the FixHub Web Console in a desktop browser like Chrome, Edge, Opera, or Brave. The dashboard shows your device's firmware version and serial number. See How to Use the FixHub Web Console for step-by-step instructions. If your device won't connect, leave these blank.

Photos

If the issue is visible, photos help us diagnose it faster.

Order Information

Your order number helps us verify your warranty. You can find it in your order confirmation email.