Contact Customer Support

The fastest way to get help with repair questions is through our FixBot Support Assistant. FixBot will walk you through a few initial questions and help connect you with the right support option.

If you would rather contact our support team directly, you can use this form: iFixit customer support.

If you need to cancel your order, please see here.

• Order questions
• Returns
• Guarantee replacements
• General product information

We’re here to support you with questions about your order, returns, warranty replacements, and general product info. However, there are a few things that fall a bit outside the scope of our Customer Support team:

• Device troubleshooting or diagnostics
  We do not provide technical or device troubleshooting support, we can’t diagnose issues or say exactly which part needs replacing.. f you can't find the answer you need in our repair guides, we recommend posting your question on our Answers Forum or asking FixBot.
• Shipping, tax, or delivery estimates
  These will be shown automatically before checkout if you'd like to get an idea before placing your order.
• Changes to orders after they ship
  Once an order is on its way, we can’t make any changes to the address, shipping speed, or contents.
• Sending products between storefront
  Each regional storefront ships to different countries. If you see an item listed in a storefront that doesn't ship to your country, we won’t be able to send it to you from that region, even as a one-time exception.

If your question isn’t something we can directly assist with, the Answers Forum is a great place to connect with the iFixit community for help.