Important Consumer Information

Listed below is all relevant consumer information we are required by law to provide.

iFixit GmbH

Sigmaringer Straße 260

70597 Stuttgart

Germany

Tel.: (+49) 711 - 21724068-0

Fax: (+49) 711 - 21724068-9

E-Mail form

We advise you that in the event of the defectiveness of delivered goods, you are entitled to the statutory warranty rights against us.

If you are a consumer, you are entitled to a right of revocation. Information on the right of revocation, the cancellation instructions and the cancellation form can be found at our refund policy.

Before submitting your order, your complete order details, such as type and quantity of goods, prices, shipping fees, your address information, and other information relevant to your order are displayed. In case any information is incorrect, you can edit it by clicking on “-1- Shopping Cart” in the tab section and correct the information in this section or remove or change the quantity of individual items before submitting your order. If need be, you can also completely cancel the ordering process. After submitting your order, input errors can only be corrected via email.

At the end of the ordering process, an order summary containing all relevant information regarding your order is displayed. Not until you have clicked the button “Purchase,” you are issuing a binding contractual statement. This can then be accepted by us in accordance with our General Terms and Conditions.

The text of the contract (the GTC and order details) is saved by us and sent to you via email once you have placed your order. You will have no further access to it at a later point in time. You can, however, print and save the order confirmation before issuing your contractual statement. The GTC can be accessed, saved, and printed via the site at any time.

English is the language of the contract.

We deliver to following countries/regions: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland (Mainland), France (Mainland), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands (Mainland), Norway, Poland, Portugal (Mainland), Romania, Sweden, Switzerland, Spain (Mainland), Slovakia, Slovenia, UK (Mainland).

We currently accept payments via credit card and Paypal (express and standard). In addition, customers from Austria, Belgium, Finland, Germany, Italy, Netherlands, and Spain can use the Klarna payment method, as well as other local payment providers for different countries. It is also possible to pay for your purchase with Apple Pay or Google Pay.

Orders that contain a preordered item will not be shipped until all components are available and ready for shipment.

Preorders are binding orders and you can only withdraw within the regular period of 14 days by giving written notice of cancellation via email.

The delivery date is an approximate date and is not guaranteed, you are not entitled to a timely delivery.

Please take notice of our General Terms and Conditions as well.

We are obliged to draw your attention to the provisions of the EU Battery Directive concerning the distribution of batteries or the delivery of devices containing batteries.

Please also take notice of our information on battery recycling and fees in the EU, where you can also find information on how to properly dispose of batteries.