Extent of Guarantee EU

These are the various levels of guarantee iFixit offers to cover products sold from iFixit.com and authorized resellers.

For how to make a claim, see here: Guarantee Request

This iFixit product is guaranteed to function as long as you have it.

This product is guaranteed to function for one year following the date of original purchase.
The guarantee period begins on the date the original order is placed, not the date the product was installed or used.

Most iFixit batteries are covered by a 1-year limited guarantee. This guarantee covers performance issues or defects that occur within one year of purchase, provided the battery was installed and used as intended.

Because our parts are designed for DIY repairs, it’s important that installation is carried out with care. Damage from incorrect installation, physical impact, liquid exposure, overheating, or other outside influences is not covered.

This commercial guarantee comes in addition to any statutory consumer rights that may apply where you live. If your country provides longer or additional protections, those local rights take precedence.

This product is guaranteed to be as described on the product page on arrival.
If it is defective, let us know and we’ll make it right.

iFixit GmbH, Sigmaringer Straße 260, 70597 Stuttgart, Germany (“iFixit”) grants a lifetime guarantee most iFixit tools*.

This guarantee only applies to customers residing in the European Union (plus Norway and Switzerland — see our UK Store for the United Kingdom) who have purchased the tool either directly from iFixit or from a commercial reseller of iFixit products.
Claims under this guarantee are not transferable to third parties.

iFixit guarantees the absence of defects in iFixit tools for the duration of the guarantee.
Not covered by the guarantee are:

• Damage due to improper use or storage (e.g. damp environments)
• Damage caused by excessive force or violence
• Damage to other objects caused by a defective iFixit tool

In case of a guarantee claim, the customer is entitled to repair or replacement of the defective tool or tool component at our discretion.
If repair or replacement is no longer possible (e.g. the item is out of stock), iFixit will refund the purchase price of the tool or tool component.

Statutory warranty claims remain unaffected by this guarantee.

If iFixit definitively goes out of business, this guarantee and any claims under it will no longer apply.

iFixit GmbH, Sigmaringer Straße 260, 70597 Stuttgart, Germany (“iFixit”) grants a lifetime guarantee on its spare parts for smartphones, tablets, and Mac computers, excluding rechargeable batteries.
“Lifetime” refers to the lifetime of the device in which the iFixit spare part is installed.

This guarantee applies only to customers residing in the European Union who have bought the part for their own device either directly from iFixit or from an authorized reseller.
Claims under this guarantee are not transferable to third parties.

iFixit guarantees that its spare parts are free of defects for the duration of the device’s lifetime.
Not covered by the guarantee are:

• Damage due to installation errors, water, or undue force
• Damage caused by jailbreaks or software defects
• Use with non-compatible devices
• Damage from third-party hardware (e.g. defective power adapters)
• Damage to the device itself caused by a defective iFixit part

In a guarantee case, the customer is entitled at iFixit’s discretion to repair or replacement of the defective part.
If replacement is no longer possible (e.g. the part is out of stock), iFixit may repair the part or refund 50% of the purchase price.

To the fullest extent permitted by applicable law, iFixit is not liable for reimbursement of third-party costs or incidental or consequential expenses arising from the use, installation, or repair of our products, as they are intended for self-repair purposes.

Statutory warranty claims remain unaffected by this guarantee.

If iFixit definitively goes out of business, this guarantee and any claims under it will no longer apply.

To make a claim under this guarantee, the customer must notify iFixit of the issue — preferably by describing the defect or damage — via email, contact form, or mail to:

iFixit GmbH
Sigmaringer Straße 260
70597 Stuttgart, Germany

Upon request, the customer must send the tool or spare part in question together with a copy of the invoice.
The item must be properly packaged to avoid transport damage.

In a valid guarantee case, iFixit will reimburse shipping costs against proof (e.g. a postal receipt).