Customer Service Form

The iFixit Customer Service form lives at www.ifixit.com/Support/cs-form. This page documents every request type the form supports and how to link customers directly to a specific request type with fields pre-filled — similar to an API reference.

Each request type has its own page at /Support/cs-form/<slug>. Linking to a slug page skips the request-type picker.

• standard-return — Return a non-defective item (30 days, 14 in the EU)
• item-mismatch — Received an item that doesn't match the order
• item-missing — Item missing from a delivered order
• cancel-modify-order — Request a cancellation or shipping-address change for an order that has not shipped yet. Cancellations are best-effort and not guaranteed
• shipping-delivery-issue — Lost, delayed, damaged, returned-to-sender, or misdelivered order
• guarantee — Guarantee claim for a toolkit, battery, or part
• part-availability — Ask about a part that's not listed
• pre-purchase-question — Compatibility or what's-included questions before buying
• product-suggestion — Suggest a new product or an improvement
• fixbot-subscription — Help with a FixBot Enthusiast subscription
• invoice-request — Request an invoice for an order
• something-else — Anything that doesn't fit the categories above
• privacy-request — GDPR data access/erasure. External portal (no hosted page, cannot be pre-filled): privacy request portal

Any query parameter added to a request-type page URL pre-fills the form field with the same name:

https://www.ifixit.com/Support/cs-form/standard-return?order_number=IF12345&return_reason=changed_mind

Rules:

• The parameter name must exactly match the field name listed below.
• For choice fields, the value must exactly match one of the allowed values (the machine value, not the label).
• Dates use ISO format: YYYY-MM-DD.
• Values must be URL-encoded.
• Logged-in customers get name, email, and storefront filled automatically; URL parameters override that, and anything the customer types wins over both.
• Pre-fills only work on a slug page, not on the picker page.

Not every field can be pre-filled. Yes/No questions, item pickers (choosing items from an order), address blocks, and photo/file uploads must be completed by the customer in the browser. The customer always reviews the form before submitting, so a wrong pre-fill is correctable and never auto-submits.

• name — text. Customer name. Auto-filled for logged-in customers.
• email — text. Contact email. Auto-filled for logged-in customers.
• storefront — choice. Store the order was placed on: us, ca, au, uk, eu, fr, de. Auto-filled from the page locale.
• order_number — text. Order number. Logged-in customers can pick from their orders; a pre-filled value that doesn't match appears as free text.
• phone — text. Phone number; only shown for EU-store replacement shipping.

Only pre-fillable fields are listed. "(also asked)" notes what the customer must still complete themselves.

• return_reason — choice: wrong_item, changed_mind
• date_of_receipt — date (YYYY-MM-DD). Must be within 30 days (14 for EU stores).
• uk_return_method — choice: self_return, prepaid_label. Only for the UK store.
• (also asked: items to return, whether the package was opened/handled, possibly photos)

• resolution — choice: replacement, refund
• (also asked: which items, item photo, compatibility photo, shipping address for replacements)

• missing_type — choice: fix_kit, part
• missing_kit_items — text. What's missing from the kit (fix_kit only).
• missing_part — text. Which part is missing (part only).
• (also asked: which items, photos, shipping address)

• cancel_modify_action — choice: cancel, modify_address
• cancel_reason — text (cancel only)
• (also asked: new address when modifying)

• shipping_issue — choice: returned_to_sender, delayed, lost, marked_delivered, damaged
• delivery_window — choice: passed, within (delayed/lost only)
• delivery_date — date (marked_delivered only)
• other_circumstances — text
• (also asked: delivered-within-30-days and correct-address confirmations, damage photos, shipping address)

• guarantee_type — choice: toolkit, battery, part
• issue_description — text
• items_to_replace — text. Toolkit items needing replacement (toolkit only).
• battery_received — choice: within_year, over_year (battery only)
• date_of_receipt — date (battery, within a year only)
• battery_details — text. Device and part details (battery only).
• device_type — choice: laptop, phone, watch, tablet, other (battery only)
• resolution — choice: replacement, refund (battery/part); coupon, replacement (toolkit)
• (also asked: proof/photos, order number for battery and part claims, swollen-battery and part-installed questions, shipping address)

• part — text. Which part, and for which device.

• product — text. Which product.
• question — text.
• (also asked: whether it's a compatibility question, device photo)

• suggestion — text.

• fixbot_message — text. What they need help with.
• (also asked: whether they're already a subscriber)

• notes — text, optional.

• message — text. Describe the request.

Return, reason known, order known:

https://www.ifixit.com/Support/cs-form/standard-return?order_number=IF12345&return_reason=wrong_item&date_of_receipt=2026-07-01

Battery guarantee claim:

https://www.ifixit.com/Support/cs-form/guarantee?guarantee_type=battery&order_number=IF12345&battery_details=MacBook%20Pro%2013%22%202019%20battery

Lost package:

https://www.ifixit.com/Support/cs-form/shipping-delivery-issue?order_number=IF12345&shipping_issue=lost&delivery_window=passed