Shipping Policy – Canadian Store

Orders placed on the iFixit Canada store are fulfilled from within Canada. This allows us to offer a domestic checkout experience, pricing in Canadian dollars, and shipping within Canada without unexpected import fees or currency conversion.

Most in stock orders are prepared and shipped within 1 business day.

Orders typically begin processing around 5 AM to 6 AM Eastern Standard Time on business days. Orders placed after this window, or on weekends or Canadian public holidays, generally begin processing on the next business day.

We ship to destinations within Canada that are shown as available at checkout.

Some products, including rechargeable batteries and other regulated items, may have shipping restrictions based on destination or postal code. If an address is not eligible for shipment, available options will be shown during checkout.

Available shipping options, costs, and estimated delivery times are displayed at checkout based on your delivery address and the items in your order.

Delivery dates and transit times are estimates only and are not guaranteed. Delays may occur due to carrier operations, weather, inspections, or other factors outside of our control.

Shipping costs are calculated at checkout and vary based on destination, shipping method, and the contents of your order.

Orders shipped within Canada are fulfilled domestically. Customers should not be charged import duties, customs fees, or currency conversion fees for standard orders shipped within Canada, unless otherwise stated at checkout.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking updates may take 1 to 2 business days to appear after a shipping label is created.

If your package is delayed, missing, or arrives damaged, please contact us so we can help determine next steps.

Resolution may depend on carrier investigation, delivery confirmation, or documentation such as photos of damage.

If a shipment is determined to be lost, delayed beyond carrier resolution, or reported missing after delivery, for security purposes we are only able to offer a replacement, not a refund. Any replacement, if offered, can only be shipped to the delivery address provided at checkout. Replacements issued for these shipments cannot be returned for a refund.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a shipment is returned to us as undeliverable due to an incorrect or incomplete address, refusal, or failure to collect the package, the order may be processed as a return. Original shipping costs are not refundable.

If you have questions about your shipment, please contact our support team through FixBot for the fastest assistance.