CA Customer Support
Need help?
The quickest way to reach our support team is through our FixBot Support Assistant. FixBot will walk you through a few initial questions and help connect you with the right support option.
Order cancellations
If you need to cancel your order, please see here.
Note
We are unable to add or remove items from an order once it has been placed and late cancellation requests made after the 25 minute window are not guaranteed.
What Customer Support can help with
- Order questions
- Returns
- Guarantee replacements
- General product information
What our Customer Support team can't help with
We’re here to support you with questions about your order, returns, warranty replacements, and general product info. However, there are a few things that fall a bit outside the scope of our Customer Support team:
- Device troubleshooting or diagnostics
We do not provide technical or device troubleshooting support, we can’t diagnose issues or say exactly which part needs replacing.. f you can't find the answer you need in our repair guides, we recommend posting your question on our Answers Forum or asking FixBot. - Shipping, tax, or delivery estimates
These will be shown automatically before checkout if you'd like to get an idea before placing your order. - Changes to orders after they ship
Once an order is on its way, we can’t make any changes to the address, shipping speed, or contents. - Sending products between storefront
Each regional storefront ships to different countries. If you see an item listed in a storefront that doesn't ship to your country, we won’t be able to send it to you from that region, even as a one-time exception.
If your question isn’t something we can directly assist with, the Answers Forum is a great place to connect with the iFixit community for help.
